Urgent requirement for Salem Location for fresher

Interested candidates can call on (phone hidden)

Immediate Joiner Required

CRM Responsibilities

- Handle customer inquiries, complaints, and service requests through calls, emails, and other communication channels.
- Maintain and update customer information in the CRM system.
- Follow up with customers regarding pending requests, services, payments, and documentation.
- Maintain regular communication with customers and ensure customer satisfaction.
- Coordinate with Sales, Operations, Service, and other departments to resolve customer concerns.
- Track customer interactions, follow-ups, and issue-resolution status.
- Prepare daily, weekly, and monthly CRM reports.
- Identify customer concerns and escalate unresolved issues to the appropriate department.

Claims Responsibilities

- Receive and register customer claims and verify the required documents.




- Check claim details and coordinate with the relevant internal teams for processing.
- Follow up on pending claims and ensure timely resolution.
- Communicate claim status, requirements, and decisions clearly to customers.
- Coordinate with surveyors, service teams, vendors, or other concerned parties when required.
- Maintain accurate records of claims, supporting documents, approvals, and settlements.
- Identify discrepancies or incomplete documentation and coordinate for necessary corrections.
- Escalate delayed, disputed, or complex claims to the appropriate authority.
- Ensure claims are processed according to company policies and procedures.

Qualification

- Graduate in any discipline.
- Male candidates preferred

📌 Executive (Salem)
🏢 MDIndia
📍 Salem