Designation: Executive – Events & Experiences

nBU: Lohono

nDept: Events & Experiences

nLocation: Prabhadevi, Mumbai

n

nKey Responsibilities

n

n
- Drive revenue through proactive outreach to booked clients, identifying the nature and purpose of travel (celebration, occasion, special event, etc.).
n
- Pitch and convert upsell opportunities including décor setups, barbeque arrangements, private chef experiences, live singers, DJs, musicians, themed celebrations, and more.
n
- Build strong relationships with clients to understand preferences and provide curated luxury experiences.
n
- Coordinate with external vendors and internal operational teams for seamless event execution.
n
- Ensure timely delivery of décor, entertainment and celebration elements as per brand guidelines.
n
- Maintain accurate event checklists, vendor details, costs, and client approvals.
n
- Track lead conversions and revenue generated through experiential upselling.
n
- Provide on-ground support during key events, especially on weekends/holidays.
n
- Manage multiple requests simultaneously while ensuring superior guest satisfaction.
n

n

nKey Requirements

n(Education, Technical Skills & Personal Traits)

n

n
- Graduate in Hospitality, Event Management, or related field.




n
- 2+ years of experience in guest experience, events coordination or hospitality sales — preferably in luxury hospitality.
n
- Exceptional communication and interpersonal skills with the ability to influence.
n
- Strong negotiation skills and vendor management capabilities.
n
- Confident, proactive, and passionate about crafting premium experiences.
n
- High level of ownership, multi-tasking ability, and attention to detail.
n
- Comfortable working weekends, extended hours, and flexible shifts aligned with guest needs.
n

n

nReporting To:

nManager / Lead – Events & Experiences

nDirect Report (if any):

nNone currently

n

nCompetencies

n

n
- Client Relationship Management
n
- Sales Orientation & Persuasion
n
- Event Planning & Coordination
n
- Time & Stakeholder Management
n
- Problem Solving & Decision Making
n
- Groomed, qualified communication and presentation
n

n

nStakeholders & Peers

n

n
- Sales & Guest Relations Teams
n
- Villa Operations & Experience Teams
n
- External Event Vendors & Hospitality Partners
n

n

nAge / Gender

nNot a preference – diversity encouraged

📌 Executive-Events & Experience (Mumbai)
🏢 Lohono Stays
📍 Mumbai