Job Title: Microsoft 365 Support Engineer. We are seeking skilled Microsoft 365 Support Engineers to provide technical assistance and troubleshooting for Microsoft 365 services. The ideal candidates will possess a strong understanding of both basic and advanced Microsoft 365 features and will be responsible for resolving customer issues via email and other communication channels. This refined format ensures clarity, readability, and professionalism while retaining all the original information.
Key Responsibilities
- Respond promptly and professionally to customer emails regarding Microsoft 365 issues.
- Diagnose and troubleshoot problems related to Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams.
- Provide L1 support for common issues such as Password resets, Mailbox access, License assignments, Basic configuration.
- Escalate complex issues to L2 support and collaborate to resolve advanced technical problems.
- Perform root cause analysis and document solutions for recurring issues.
- Guide customers through step-by-step solutions and provide clear instructions.
- Maintain accurate records of customer interactions and resolutions in the ticketing system.
- Stay updated on Microsoft 365 updates, features, and best practices.
Required Skills & Qualifications
- Strong knowledge of the Microsoft 365 suite, including Exchange Online, SharePoint Online, Teams, OneDrive.
- Familiarity with the Microsoft 365 Admin Center and PowerShell for administrative tasks.
- Understanding of: Email flow, DNS records (MX, SPF, DKIM), Basic networking concepts.
- Experience in troubleshooting: Mailbox issues, License assignments, User provisioning.
- Ability to work in a fast-paced workplace and manage multiple tickets simultaneously.
Experience
- L1 Support: 0-2 years of experience in Microsoft 365 support or IT helpdesk.
- L2 Support: 2-3 years of experience with advanced troubleshooting and administration of Microsoft 365.
Work Location
Coimbatore Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.