We are seeking a highly motivated and skilled Encompass Quality Assurance Analyst to join our growing team. Ensure that information technology (IT) products and services are delivered in a manner that meets expectations and achieves the highest level of customer satisfaction and value possible. Provides support through the entire IT department for hardware, software, networking, and security as it pertains to the Encompass LOS.

Additionally, the Quality Analyst is required to keep abreast of recent technologies and industry trends and incorporate these when appropriate. This position provides internal updates to coworkers, team leaders, and management within the IT department.

Essential Duties

- Evaluates the adequacy and compliance of systems, operations, and practices against regulation and business requirements documents.
- Provides project or technical support in the development, analysis and maintenance of Encompass LOS and any additional software, processes, products or equipment.
- Ability to set up complex test scripts with scenarios to simulate various environments involving many varied systems.
- Work with other analysts to ensure collaboration and best practices are used, while taking direction from management on work assignments.
- Knowledge of automation tools or any other automation techniques will be of added advantage.
- Create and execute test strategies of products that verify enhancements meet business requirements and user expectations.
- Execute test plan scenarios and document results in a detailed fashion.
- Identify and effectively communicate quality risks and mitigation strategies so the appropriate measures can be taken.
- Detect and catalog defects with appropriate details so they can be resolved quickly and effectively.




- Create and run manual tests when applicable on our product, to ensure any new functionality does not negatively impact the end user experience.
- Proactively engage in professional learning regarding the QA and software testing industry to strengthen individual contributions to the team.
- Collaborate with Software Development and Project Management team members to verify products and retain a high-quality standard among our users.
- Collaborate with line of business UAT resources to ensure applicable user acceptance testing prior to deployment.
- Document and communicate test results to project team and management to facilitate a decision for release.
- Experience documenting regression test plans and regression testing to ensure existing functionality remains unimpaired. The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbents may be required to perform other additional duties as Assigned.

Education and/or Work Experience Minimum Requirements

- Previous experience (3+ yrs.) in technologies such as Encompass, Land Gorilla, Jira, etc.
- Previous experience (3+ yrs.) of Quality Assurance testing.
- Bachelor’s degree in liberal arts and sciences or computer engineering; or equivalent combination of education and relevant experience.




- Certification from a professional organization specific to software testing or quality assurance preferred.

Knowledge, Skills, and Abilities:

- Understanding of contemporary quality management principles and practices and the ability to apply them to a wide variety of projects in a fast-paced business setting.
- Mortgage Originations and Servicing industry and systems experience.
- Knowledge of methodologies such as Six Sigma or Total Quality Management
- Knowledge of functionality, compatibility, usability, reliability, exploration, load/stress testing practices.
- Ability to create and execute QA and testing processes on systems, networks, hardware, and software.
- Previous work in an Agile SCRUM environment.
- Excellent verbal, written, and presentation skills with all levels of the organization

Pay: ₹500.00 - ₹900.00 per hour Expected hours: 40.0 per week

Ability to commute/relocate

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Can you work the UK shift, 1 PM – 10 PM IST, every day?
- This is a contract role with a clean room policy (no personal phones or devices on the floor). Are you OK with both?
- Which Encompass areas have you tested?
- In 2–3 lines, describe one Encompass defect you found, and how you tested and reported it. Specifics like field IDs, rules or milestones
- Have you used Jira and written regression and UAT test plans in an Agile team?
- What is your notice period?

Experience:
- Encompass LOS: 3 years (Required)
- US mortgage (origination or servicing) domain: 2 years (Required)

Work Location: In person

📌 Encompass QA Analyst (Pune)
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