EMS / NMS / OSS / BSS Architect

Network Management | Operations Support | Business Support | Cloud

Department

Solution Engineering — Software & Operations Systems Practice

Level

Senior / Principal OSS/BSS Architect

Experience

10–15 Years | Telecom OSS/BSS | Cloud-Native Platforms | Pre-Sales

Reports To

Head of Solution Engineering / CTO / COO (Technical)

◆ Role Overview The EMS/NMS/OSS/BSS Architect designs and positions operations and business support system solutions that form the operational backbone of telecom carriers and MSI-managed services. This role requires deep understanding of telecom operational processes (fault, config, accounting, performance, security — FCAPS), combined with modern cloud-native software delivery, API integration, and the ability to translate operational complexity into compelling solutions for carrier CTO and COO-level buyers.

◆ Key Responsibilities

- Architect EMS/NMS platforms: element and network management for multi-vendor networks (Nokia NetAct, Ericsson OSS-RC, ZTE ZXONE NMS)
- Design OSS stacks covering service fulfilment, assurance, and inventory — integrating with underlying network elements via NETCONF/YANG, SNMP, RESTCONF, and TL1
- Design BSS components: revenue management, billing mediation, CRM integration, product catalogue, and order management systems (Amdocs, Comverse, Oracle BRM, Ericsson BSCS)
- Architect cloud-native transformation of OSS/BSS — microservices, containerised NFs (CNFs), DevOps pipelines, and API-first integration
- Design TMF Open API-aligned integration layers: TMF641, TMF640, TMF688, and other Open API standards
- Develop operations dashboards, network analytics, and AI/ML-driven fault prediction and RCA platforms
- Architect NOC/SOC toolchains: event correlation, ticketing (ServiceNow, BMC Remedy), monitoring (Grafana, Prometheus, Zabbix), and ITSM workflows
- Support MSI customers in designing managed services platforms and white-label OSS/BSS for ISP/carrier clients
- Lead RFP responses for OSS/BSS platform modernisation, cloud migration,



and digital transformation projects

◆ Technical Expertise — Hands-On Requirements

- Deep familiarity with at least two commercial NMS/OSS platforms: iMaster NCE, Nokia NetAct / NSP, Ericsson OSS-RC, ZTE ZXONE NMS
- OSS/BSS integration protocols: SNMP v2c/v3, NETCONF/YANG, RESTCONF, CORBA, SOAP/REST APIs, Kafka event streaming
- Cloud platform hands-on: AWS (EKS, RDS, S3, Lambda), Azure (AKS, Functions, Cosmos DB), or GCP equivalents
- Containerisation and orchestration: Docker, Kubernetes (CKA-level familiarity), Helm, ArgoCD
- Microservices patterns: service mesh (Istio), API gateways, event-driven architecture (Kafka, RabbitMQ)
- Database familiarity: PostgreSQL, MySQL, MongoDB, Cassandra, Elasticsearch — for OSS/BSS backing stores
- Scripting/automation: Python, Bash, Ansible, or Go for OSS integration and automation workflows
- TM Forum knowledge: eTOM process framework, SID data model, TAM application map

◆ Certifications — Beginner to Expert

Level

Certification

Vendor/Body

Priority

Beginner

ITIL 4 Foundation

AXELOS / PeopleCert

Mandatory

Beginner

AWS Cloud Practitioner

Amazon

Recommended

Intermediate

Nokia NetAct / NMS Specialist

Nokia

Preferred

Intermediate

AWS Solutions Architect – Associate

Amazon

Mandatory

Intermediate

Azure Administrator AZ-104

Microsoft

Mandatory

Advanced

TM Forum Frameworx / Open API Certified

TM Forum

Preferred

Advanced

AWS Solutions Architect Professional

Amazon

Preferred

Advanced

Amdocs / Ericsson OSS/BSS Specialist

Amdocs / Ericsson

Preferred

Expert

Google Professional Cloud Architect

Google

Added Advantage

Expert

Red Hat OpenShift / Kubernetes Admin (CKA)

CNCF / Red Hat

Added Advantage

Expert





TOGAF 9 Certified The Open Group

Added Advantage

◆ Educational Qualifications

- Mandatory: B.E. / B.Tech in Electronics & Communication, Computer Science, Information Technology, or Telecommunications
- Equivalent: BCA / MCA / M.Sc. (IT/Networks) — considered with strong industry experience
- Preferred: Postgraduate qualifications (M.Tech / MBA in Technology Management) are a distinct advantage

◆ Pre-Sales & Communication Skills Candidates must demonstrate strong pre-sales aptitude and communication capability:

- Ability to translate complex technical architectures into clear, compelling business narratives for C-suite and non-technical stakeholders
- Experience in responding to RFPs, RFIs, and tenders — including solution write-ups, BOQs, and commercial inputs
- Skilled in conducting customer workshops, discovery sessions, and proof-of-concept (PoC) demonstrations
- Ability to create high-quality solution presentations, architecture diagrams, and proposals independently
- Comfortable presenting to diverse audiences — from NOC engineers to CTO/CIO level executives
- Solid written English for proposal and documentation; proficiency in MS Office / Visio / draw.io
- Active listening skills to identify unstated customer pain points and shape solutions accordingly
- Experience working alongside sales teams in deal pursuit, customer engagement, and solution shaping

◆ Soft Skills & Leadership Attributes

- Self-driven professional with the ability to manage multiple pursuits simultaneously under deadline pressure
- Collaborative team player who can mentor junior engineers and guide solution reviews
- Willingness to travel to customer sites, partner offices, and OEM briefings as required
- Intellectual curiosity — stays updated with emerging technologies and market trends

Ability to engage with OEM vendor teams (Cisco, Juniper, Nokia, Ericsson, ZTE, Fortinet, Palo Alto, etc.) for deal support and design validation

Work Location: In person

📌 EMS / NMS / OSS / BSS Architect (Panampilly Nagar)
🏢 Kerala Vision Broadband pvt.ltd
📍 Panampilly Nagar