We are hiring for a full-time eCommerce Operations & Customer Support Coordinator for a growing U.S.-focused e-commerce business.

The role will initially be a day shift in India and will eventually transition to a night shift aligned with U.S. business hours.

Experience Required: 2 to 5 years

Location: DLF Corporate Greens, Sector-74a, Gurgaon

Key Responsibilities

- Handle customer inquiries related to orders, shipping, returns, replacements, and product issues
- Process replacements and follow customer cases through to resolution
- Handle lost, delayed, damaged, and incomplete shipments
- Coordinate with our U.S. warehouse for replacements and missing components
- Manage incoming returns and maintain operational trackers
- Prepare shipping labels when required
- Create and maintain product component lists
- Assist with Amazon product listings and content updates
- Prepare supporting documentation for chargebacks and customer disputes
- Maintain spreadsheets and track pending operational issues
- Identify recurring customer or fulfillment issues and escalate them to management
- Assist with general day-to-day e-commerce operations

What We’re Looking For:



No previous similar e-commerce or customer support experience is required. Training will be provided.

The most important requirements are:

- Excellent written and spoken English
- Positive communication skills
- Strong attention to detail
- Organized and responsible
- Comfortable using computers and spreadsheets
- Willingness to learn
- Ability to follow instructions and established processes
- Ability to take ownership of a task and follow it through to completion

This is a good opportunity for someone looking to learn e-commerce and business operations while working with a growing U.S.-focused company. If interested, please send your CV along with your expected salary, availability/notice period, and confirmation that you would be comfortable transitioning to a night shift in the future.

Pay: ₹40,000.00 - ₹50,000.00 per month

Language

- English (Preferred)

Location:
- Gurugram, Haryana (Preferred)

Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: In person

📌 eCommerce Operations & Customer Support Coordinator (Gurugram)
🏢 SME AI Digital Services
📍 Gurugram