– E-commerce Operations Manager

Company: Mr Technology

Industry: E-commerce

Location: Karelibaug, Vadodara

Designation: E-commerce Operations Manager

Employment Type: Full-time

Job Summary

Mr Technology is looking for an experienced and responsible E-commerce Operations Manager to manage and coordinate multiple functions, including Customer Support, Calling & Chat Support, Social Media, and overall Operations.

The ideal candidate should have strong team-handling, communication, problem-solving, and operational management skills, with the ability to ensure smooth day-to-day functioning across different departments.

Key Responsibilities

- Manage and supervise day-to-day activities across Customer Support, Calling, Chat Support, Social Media, and Operations.
- Lead, monitor, and motivate team members to achieve departmental targets and service standards.
- Ensure timely and professional handling of customer calls, chats, queries, complaints, and escalations.
- Monitor customer interactions and maintain high standards of customer experience and satisfaction.
- Coordinate with the Social Media team to monitor customer queries, comments, messages, and online engagement.
- Oversee operational activities and ensure that processes are followed efficiently.
- Track daily team performance, productivity, attendance, and task completion.
- Identify operational issues and take timely corrective actions.
- Handle complex customer complaints and escalations whenever required.
- Coordinate between different departments to ensure smooth workflow and timely resolution of issues.
- Prepare and review daily/weekly performance reports and share key updates with management.
- Train and guide team members on customer handling, communication, processes, and company policies.
- Ensure discipline, proper work allocation, and effective utilization of team resources.




- Identify opportunities to improve productivity, customer satisfaction, and operational efficiency.
- Ensure smooth coordination between customer-facing teams and backend operations.

Required Skills & Qualifications
- Graduate in any discipline.
- Prior experience in E-commerce, Customer Service, Operations, BPO, Retail, or related industries will be preferred.
- Experience in team handling or floor/operations management is highly desirable.
- Robust verbal and written communication skills.
- Good understanding of customer service, calling/chat support, social media, and operational processes.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple departments and priorities simultaneously.
- Good leadership and team-management skills.
- Proficiency in MS Excel/Google Sheets and basic reporting.
- Ability to work in a fast-paced and target-oriented environment.

Key Competencies

Team Leadership | E-commerce Operations | Customer Service | Communication | Problem Solving | Escalation Handling | Performance Management | Social Media Coordination | Reporting | Multitasking

What We’re Looking For

We are looking for a proactive professional who can take ownership of day-to-day operations, effectively manage teams across different functions, resolve customer and operational issues, and ensure that the overall workflow runs smoothly and efficiently.

Apply / Contact HR

HR Contact: (phone hidden)

Location: Karelibaug, Vadodara

Company: Mr Technology – E-commerce

Pay: ₹18,000.00 - ₹28,000.00 per month

Application Question(s)

- Have you handled multiple departments/functions simultaneously ?
- Do you have experience coordinating or managing Social Media customer queries/messages?

Experience:
- Chat & Calling: 1 year (Required)

Language:
- English (Required)

Location:
- Karelibaug, Vadodara, Gujarat (Required)

Work Location: In person

📌 E-commerce Operations Manager (Karelibagh)
🏢 Mr Technology
📍 Karelibagh