Pleated Story is a growing women’s apparel D2C brand, and we’re looking for an E-commerce & Operations Executive to join our team.
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nThis is a hands-on role for someone who is organised, proactive and loves taking ownership. You’ll work closely with the founder and our production and fulfilment teams to make sure everything from order → production → dispatch → customer experience runs smoothly.
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What you’ll don
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- Manage day-to-day orders and operations on Shopify
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- Coordinate order fulfilment, packing and dispatch
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- Track pending orders, deliveries, RTOs and courier issues
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- Coordinate production requirements with the Master Tailor
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- Track production, inventory and replenishment requirements
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- Handle customer queries through WhatsApp, Instagram and other channels
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- Manage exchanges, returns, order modifications and delivery-related queries
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- Coordinate with courier partners and resolve operational issues
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- Maintain daily operational reports and ensure tasks are followed through to closure
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- Identify gaps in processes and help us build better systems as we scale
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- What we’re looking fornn
- 1–3 years of experience in e-commerce, operations or customer support
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- Strong organisational and follow-up skills
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- Excellent communication
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- Comfortable with Shopify and spreadsheets
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- Strong attention to detail
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- Someone who takes ownership and solves problems independently
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- Comfortable working in a quick-paced, growing company
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nMost importantly, we’re looking for someone who doesn’t wait to be told what to do, someone who sees a problem, takes ownership and gets it solved.
nIf this sounds like you, we’d love to hear from you.