DU Head

Hyderabad, Telangana

Job Summary

Role Summary Lead the delivery, governance, and transformation of the managed Product Engineering portfolio for CDK. Responsible for ensuring successful service transition, operational excellence, SLA achievement, stakeholder satisfaction, and continuous innovation through automation, AI adoption, and engineering best practices. The Program Manager serves as the primary interface between CDK leadership, product teams, and HCLTech delivery organizations, driving strategic alignment, execution excellence, and business outcomes. Key Responsibilities Program Leadership & Delivery Management Lead end-to-end delivery of managed product engineering services across multiple product portfolios and engineering teams. Own program governance, execution strategy, service delivery roadmap, and operational performance. Ensure successful transition of applications, products, and services into the managed services organization. Drive delivery predictability, quality, schedule adherence, and budget management. Manage dependencies, risks, assumptions, and constraints across multiple workstreams. Stakeholder Management Act as the primary point of contact for CDK executives, product owners, engineering leaders, and business stakeholders. Build trusted relationships with customer leadership and delivery teams. Conduct executive governance reviews, steering committee meetings, and service performance reviews. Communicate program status, escalations, risks, mitigation plans, and transformation initiatives. Service Operations & Governance Establish and maintain robust governance frameworks, operational metrics, and reporting mechanisms. Ensure contractual commitments, SLAs, OLAs, KPIs, and service-level objectives are consistently achieved. Track service health and operational performance through dashboards and scorecards. Drive incident, problem, change, release, and capacity management processes. Product Engineering Management Collaborate with product management and engineering teams to support product development, maintenance, enhancement, and modernization initiatives. Drive Agile, DevOps, and Product Engineering practices across delivery teams. Ensure seamless coordination among development, QA, SRE, DevOps, security, and support functions. Champion engineering excellence, quality assurance, and continuous integration/continuous deployment (CI/CD). Transformation & Innovation Identify opportunities to improve productivity, quality, and customer experience. Lead automation, AI/GenAI, AIOps, DevOps, and platform modernization initiatives. Develop transformation roadmaps aligned with customer strategic objectives. Promote adoption of emerging technologies and engineering best practices. Financial & Resource Management Manage program financials including revenue, margins, forecasting, budgeting, and resource utilization. Optimize workforce planning, staffing models, and skill development strategies. Track productivity improvements and cost optimization initiatives. Ensure efficient offshore-onshore delivery models. Risk & Compliance Management Proactively identify program risks and implement mitigation plans.



Ensure compliance with security, regulatory, audit, and organizational standards. Drive business continuity, disaster recovery, and operational resilience planning. Key Performance Indicators (KPIs) Delivery & Operational KPIs SLA Compliance (%) Service Availability/Uptime Incident Resolution Time (MTTR) Change Success Rate Release Success Rate Defect Leakage Rate Customer Escalation Reduction Program Management KPIs On-Time Delivery Rate Milestone Achievement Rate Risk Closure Effectiveness Governance Adherence Budget Variance Resource Utilization Customer Success KPIs Customer Satisfaction (CSAT) Net Promoter Score (NPS) Stakeholder Satisfaction Index Service Review Outcomes Transformation KPIs Automation Adoption Rate AI/GenAI Implementation Benefits Productivity Improvement % Cost Savings Achieved Technical Debt Redu

Key Responsibilities

Role Summary Lead the delivery, governance, and transformation of the managed Product Engineering portfolio for CDK. Responsible for ensuring successful service transition, operational excellence, SLA achievement, stakeholder satisfaction, and continuous innovation through automation, AI adoption, and engineering best practices. The Program Manager serves as the primary interface between CDK leadership, product teams, and HCLTech delivery organizations, driving strategic alignment, execution excellence, and business outcomes. Key Responsibilities Program Leadership & Delivery Management Lead end-to-end delivery of managed product engineering services across multiple product portfolios and engineering teams. Own program governance, execution strategy, service delivery roadmap, and operational performance. Ensure successful transition of applications, products, and services into the managed services organization. Drive delivery predictability, quality, schedule adherence, and budget management. Manage dependencies, risks, assumptions, and constraints across multiple workstreams. Stakeholder Management Act as the primary point of contact for CDK executives, product owners, engineering leaders, and business stakeholders. Build trusted relationships with customer leadership and delivery teams. Conduct executive governance reviews, steering committee meetings, and service performance reviews. Communicate program status, escalations, risks, mitigation plans, and transformation initiatives. Service Operations & Governance Establish and maintain robust governance frameworks, operational metrics, and reporting mechanisms. Ensure contractual commitments, SLAs, OLAs, KPIs, and service-level objectives are consistently achieved. Track service health and operational performance through dashboards and scorecards. Drive incident, problem, change, release, and capacity management processes.



Product Engineering Management Collaborate with product management and engineering teams to support product development, maintenance, enhancement, and modernization initiatives. Drive Agile, DevOps, and Product Engineering practices across delivery teams. Ensure seamless coordination among development, QA, SRE, DevOps, security, and support functions. Champion engineering excellence, quality assurance, and continuous integration/continuous deployment (CI/CD). Transformation & Innovation Identify opportunities to improve productivity, quality, and customer experience. Lead automation, AI/GenAI, AIOps, DevOps, and platform modernization initiatives. Develop transformation roadmaps aligned with customer strategic objectives. Promote adoption of emerging technologies and engineering best practices. Financial & Resource Management Manage program financials including revenue, margins, forecasting, budgeting, and resource utilization. Optimize workforce planning, staffing models, and skill development strategies. Track productivity improvements and cost optimization initiatives. Ensure effective offshore-onshore delivery models. Risk & Compliance Management Proactively identify program risks and implement mitigation plans. Ensure compliance with security, regulatory, audit, and organizational standards. Drive business continuity, disaster recovery, and operational resilience planning. Key Performance Indicators (KPIs) Delivery & Operational KPIs SLA Compliance (%) Service Availability/Uptime Incident Resolution Time (MTTR) Change Success Rate Release Success Rate Defect Leakage Rate Customer Escalation Reduction Program Management KPIs On-Time Delivery Rate Milestone Achievement Rate Risk Closure Effectiveness Governance Adherence Budget Variance Resource Utilization Customer Success KPIs Customer Satisfaction (CSAT) Net Promoter Score (NPS) Stakeholder Satisfaction Index Service Review Outcomes Transformation KPIs Automation Adoption Rate AI/GenAI Implementation Benefits Productivity Improvement % Cost Savings Achieved Technical Debt Redu

Skill Requirements

Role Summary Lead the delivery, governance, and transformation of the managed Product Engineering portfolio for CDK. Responsible for ensuring successful service transition, operational excellence, SLA achievement, stakeholder satisfaction, and continuous innovation through automation, AI adoption, and engineering best practices.

The Program

Manager serves as the primary interface between CDK leadership, product teams, and HCLTech delivery organizations, driving strategic alignment, execution excellence, and business outcomes.

Other Requirements

Role Summary Lead the delivery, governance, and transformation of the managed Product Engineering portfolio for CDK. Responsible for ensuring successful service transition, operational excellence, SLA achievement, stakeholder satisfaction, and continuous innovation through automation, AI adoption, and engineering best practices.

The Program

Manager serves as the primary interface between CDK leadership, product teams, and HCLTech delivery organizations, driving strategic alignment, execution excellence, and business outcomes.

📌 DU Head (Hyderabad)
🏢 HCLTech
📍 Hyderabad