DIRECTOR - EMPLOYEE TRANSPORT OPERATIONS

Job Location: Gurgaon

Work Mode: WFO (All 5 weekdays) with responsibility for crisis management 24x7 / 365 days

Travel Required: Yes

Team Management: Yes, Large Team of Direct & Indirect reports

Reporting To: Head of Administration

Role Purpose The Director - Transport Operations is responsible for leading and governing end-to-end crew and employee transportation operations across India, ensuring the safe, secure, reliable, and on-time movement of crew members. The role is accountable for maintaining On-Time Performance (OTP), safeguarding crew welfare, ensuring regulatory compliance, driving operational excellence, and delivering cost-effective transportation solutions through strong vendor governance, technology adoption, and risk management practices.

Strategic Leadership & Operations

- Lead and manage PAN India transport operations, ensuring seamless support for airline operations and crew mobility requirements.
- Develop and execute transportation strategies that enhance safety, security, service reliability, operational efficiency, and scalability.
- Establish qualitative and quantitative performance metrics to evaluate operational effectiveness, service quality, and cost efficiency.
- Drive continuous improvement initiatives through process optimization, automation, and digital transformation.

Safety, Security & Compliance

- Establish and champion a Safety First culture across all transportation service providers and internal stakeholders.
- Ensure transportation services comply with all applicable safety, security, regulatory, and duty-of-care requirements.
- Conduct regular risk assessments covering routes, vehicles, drivers, vendors, and operating environments.
- Lead incident, accident, and security breach investigations, ensuring timely corrective and preventive actions.
- Develop and maintain robust Business Continuity Plans (BCP), emergency response procedures, and contingency transport arrangements during disrupted operations.
- Ensure all transportation providers, drivers, and operations meet organizational security standards and compliance requirements.

On-Time Performance (OTP)



& Service Delivery

- Own and drive transportation-related OTP targets across the network.
- Ensure timely crew reporting by maintaining reliable transportation services aligned with operational schedules.
- Monitor transportation performance through real-time dashboards, analytics, and performance reviews.
- Conduct root-cause analysis of transportation delays and implement corrective actions to improve service reliability.
- Lead transport arrangements during irregular operations, diversions, cancellations, disruptions, and emergencies to minimize operational impact.

Vendor & Contract Management

- Establish and manage a high-performing network of transportation vendors and service providers.
- Define, monitor, and enforce SLAs covering safety, security, OTP, fleet quality, driver performance, and customer service.
- Conduct regular vendor audits, performance reviews, and capability development initiatives.
- Build and maintain solid relationships with strategic transportation partners and stakeholders.

Technology, Analytics & Automation

- Drive automation and standardization of transport operations, applications, SOPs, reporting systems, and management tools.
- Implement transportation management systems, Taski Transport automation system, GPS tracking, and route optimization solutions.
- Leverage data analytics to improve fleet utilization, operational efficiency, safety performance, and cost management.
- Develop KPI dashboards and performance reporting mechanisms for executive leadership.

Financial & Resource Management

- Manage transportation budgets, billing governance, and cost optimization initiatives.
- Analyze transportation costs, operational impacts,



and utilization trends to improve productivity and financial performance.
- Oversee manpower planning and resource allocation to ensure operational readiness and service continuity.
- Manage large-scale fleet operations while maintaining service reliability and cost effectiveness.

Stakeholder Management

- Partner with Operations, Crew Logistics, Safety, Procurement, Finance, and Business Continuity teams to ensure seamless service delivery.
- Act as the senior escalation point for transportation-related operational issues and service disruptions.
- Provide regular reporting on safety, security, compliance, OTP, operational performance, risks, and strategic initiatives to executive leadership.

Key Success Measures

- Crew Transportation OTP
- On-Time Crew Reporting
- Safety and Security Performance
- Zero Major Transportation Incidents
- Vendor SLA Compliance
- Fleet Utilization and Productivity
- Cost Optimization and Budget Adherence
- Regulatory and Compliance Audit Scores
- Customer and Crew Satisfaction
- Business Continuity Readiness

Experience & Qualifications

- Bachelor's Degree in Transportation, Logistics, Aviation Management, Business Administration, Engineering, or a related field.
- MBA or Master's Degree preferred.
- 15+ years of experience in transportation, aviation operations, crew logistics, mobility services, or large-scale operational leadership roles.
- Proven experience managing large fleet operations, vendor ecosystems, safety-critical transportation environments, and nationwide transportation networks.
- Strong expertise in safety management, risk mitigation, security operations, business continuity planning, contract negotiations, data analytics, and operational transformation.
- Demonstrated success in improving transportation reliability, operational efficiency, and On-Time Performance.

Success in the Role The successful incumbent ensures that every crew member reaches the right location, at the right time, safely and securely, while maintaining best-in-class transportation reliability, operational resilience, cost efficiency, and on-time performance across the network.

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