Job Role : Development Support Engineer Job Type : Full-time Location : Bangalore Department:

Engineering Support

Key Responsibilities

- Technical Support: o Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes, Docker, and CI/CD pipelines o Provide recommendations for best practices in DevOps workflows o Assist with complex setup, configuration, and troubleshooting of tools and environments
- Customer Engagement: o Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues o Actively engage with customers to understand their challenges and provide tailored solutions. o Contribute to documentation and knowledge bases to ensure customers can self-serve when possible
- Collaboration & Tools Development: o Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively o Develop and enhance internal tools for automating diagnostics and improving team efficiency
- Continuous Learning: o Stay updated on evolving DevOps tools, cloud platforms,



and software development trends o Participate in team scrums and collaborative problem-solving sessions

Qualifications: Must-Have:
- 2+ year experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap dumps, and garbage collector logs
- 2+ years' experience in Linux system administration and troubleshooting
- Hands-on experience with DevOps tools like Kubernetes, Docker, and Git
- Familiarity with CI/CD pipelines and related concepts
- Excellent problem-solving skills and the ability to work independently
- Solid communication skills, with fluency in English (written and verbal)

Nice-to-Have:
- Experience in Java development
- Experience with enterprise technologies like LDAP, databases, and REST APIs.
- Certifications in Kubernetes, cloud platforms, or DevOps-related tools
- Open-source contributions or Jenkins community involvement
- Previous experience in a customer-facing technical support role

📌 Development Support Engineer (Bengaluru)
🏢 TERRALOGIC
📍 Bengaluru