Notice period : Immediate or serving notice period
Location: Bangalore (Kengeri)
Mode of Employment : Permanent
JD
- Good knowledge in Server Administration & VMware
- Desktop Support / Service Desk experience is required
- Proven Team Leadership / People Management experience
- Strong client-facing and stakeholder management skills
- Excellent communication skills
- Should be technically strong and capable of handling escalations
- Comfortable working 6 days a week
- Should be able to manage the team while also being hands-on technically
Priority: Candidates with a good combination of Technical + Leadership + Client Handling experience should be prioritized.
- Leadership and Team Management:
- Provide strong leadership and direction for the Service Desk and Desktop Support teams, fostering a positive and team-oriented work environment.
- Set clear performance expectations, conduct regular performance reviews, and provide ongoing coaching and development for team members.
- Identify training needs and implement programs to ensure both teams stay up to date on the latest technologies, best practices, and tools.
- Delegate tasks effectively and empower team members to take ownership and accountability.
- Process Optimization and Service Delivery:
- Develop, implement, and monitor service desk and desktop support processes to streamline workflows and improve efficiency.
- Analyze team performance metrics (e.g., call volume, resolution times, customer satisfaction)
to identify areas for improvement and implement changes accordingly.
- Ensure adherence to IT service management (ITSM) principles and methodologies (e.g., ITIL).
- Collaborate with stakeholders across the organization to understand user needs and ensure service delivery meets expectations.
- Technical Expertise and Problem Resolution:
- Maintain a strong understanding of IT infrastructure, hardware, software, network concepts, and troubleshooting methodologies.
- Escalate complex issues to senior IT staff or vendors when necessary.
- Stay updated on emerging technologies and industry best practices in service desk and desktop support.
- Technology and Tools Management:
- Evaluate and implement new technologies and tools to enhance service desk and desktop support capabilities.
- Ensure efficient utilization of existing ticketing systems, reporting tools, and knowledge base platforms.
- Collaboration and Communication:
- Foster strong communication and collaboration between the Service Desk and Desktop Support teams, as well as with other IT departments and business units.
- Clearly communicate service level agreements (SLAs) to both teams and ensure adherence.
- Prepare reports and presentations to keep stakeholders informed on service desk and desktop support performance metrics.
Pay: ₹900,000.00 - ₹1,000,000.00 per year
Benefits
- Health insurance
Application Question(s):
- What is your Notice period?
- What is current ctc and Expected CTC?
Work Location: In person
📌 Desktop Support Team Leader (Bengaluru)
🏢 F. Robin Technologies
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.