Main Duties And Responsibilities

- Install, upgrade, support, and troubleshoot Windows, Mac and any other authorized desktop software/applications.
- Install, upgrade, support, and troubleshoot.

Eligible Recipient Workspace

Hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices

- Perform general preventative maintenance tasks on devices and software
- To follow and execute instructions provided by Subject Matter Experts
- Provide onsite hand and eye support (Smart hand Support) to the customer/OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment
- MSI standard software installations/troubleshooting, driver updates, PC tuning activities, reimaging, security, encryption (BitLocker), antivirus.
- Application installation, support, user assistance (MSI standards such as Google suite, okta, vpn, dialpad, Adobe, Microsoft, iprocurement)
- To assist users with any logged IT related incident when called upon
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible within SLAs; escalating incidents to other support teams where necessary




- To accurately record, update, and document requests using the IT service desk system
- To maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
- To be a highly motivated team player with the skills and ability to manage changing priorities
- To create, maintain, and publish relevant support documentation in order to assist all Eligible Recipients with the quick resolution of their incidents and service requests and enable users to become more self-sufficient
- Be willing to attend training as necessary to keep up-to-date with the latest technology and internal system processes
- To attend training courses as identified and agreed for appropriate development
- To contribute towards reporting as per customer requirement
- Any other tasks as assigned and within the skillset of the person

Skills

Technical Skills

- Valuable general understanding of IT principles such as ITIL, Desktop/Laptop Support, Windows Admin, Networks, Hardware and Domains

📌 Desktop Engineer (Bengaluru)
🏢 Iron Systems
📍 Bengaluru