? Desktop Engineer – Role Overview A Desktop Engineer / Desktop Support Engineer plays a critical role in keeping an organization’s day-to-day IT setting running smoothly.

The role typically involves:

?️ Desktop & Laptop Support

• Hardware troubleshooting and maintenance

• Windows 10/11 installation, configuration and troubleshooting

• Support for desktops, laptops, monitors and peripherals

? Application & Software Support

• Microsoft Office / Microsoft 365 support

• Software installation, updates and patch management

• Troubleshooting application and performance issues

? Active Directory & User Management

• User account creation, modification and deactivation

• Password resets and account unlocking

• Domain joining, security groups and basic Group Policy support

• Microsoft 365 / Entra ID support

? Network & Connectivity Support

• LAN/Wi-Fi troubleshooting

• TCP/IP, DNS and DHCP basics





• VPN troubleshooting

• Coordination with Network Engineers for complex issues

? IT Asset Management

• Hardware and software inventory

• Asset allocation and tracking

• Laptop/desktop refresh and replacement support

?️ Printer & Peripheral Support

• Printer and scanner configuration

• Troubleshooting printing and scanning issues

• Support for IP phones, biometric devices, projectors and other peripherals

? Experience: Typically 2–6 Years

? Location: Onsite / Client Location

? Reporting To: IT Infrastructure / IT Support / Service Desk Manager

If you're building a career in IT Support, Infrastructure or End-User Computing, developing these skills can help you take on broader technical responsibilities.

📌 Desktop Engineer (Kolkata)
🏢 Ethniv
📍 Kolkata