Key Responsibilities

1. End-to-End Project Ownership

- Own the project from project-code allocation to photoshoot.
- Open and maintain the Master Project Tracker.
- Assign and coordinate the complete project team.
- Establish the committed handover date and backward-plan all project milestones.
- Ensure all internal SLA gates are clearly defined and tracked.

2. Project Planning & Timeline Governance

- Maintain the Master Project Tracker on a daily basis.
- Conduct daily tracker reviews/stand-ups and identify timeline risks.
- Monitor projects that are on track, delayed, or at risk.
- Act on amber risks before they become red/escalation issues.
- Track days-on-us versus days-on-client/possession and ensure appropriate clock-stops are applied.
- Ensure timeline delays are factually attributed to client, possession, or internal causes.

3. Design & Pre-Execution Coordination

- Coordinate with Designers, PID, 2D Draftsman and Cut-list teams.
- Review designer weekly plans and balance workload across approximately 4–5 projects per designer.
- Ensure 2D sign-off is completed as per project timelines.
- Ensure cut-list and BOQ are released at least 10 working days before handover.
- Prevent last-minute cut-list, BOQ and 2D requirements.

4. Payment, Sign-Off & No-Chill Governance

- Ensure the no-chill-after-payment process is followed.
- Ensure sign-off is released to cut-list within 2 working days of payment.
- Treat any breach of this timeline as a red flag and initiate corrective action.
- Ensure post-payment production visibility, including factory dispatch date and weekly production status.

5. Query & Issue Management

- Maintain a single, dated Cut-list / 2D Query Log.
- Ensure critical queries are addressed the same day and standard queries within the defined 48-hour SLA.
- Monitor query ageing and follow up with relevant stakeholders.
- Identify recurring issues and drive corrective action.
- Escalate risks proactively rather than waiting for client escalation.

6. Client Communication & Experience

- Establish and maintain a fixed communication cadence throughout design and execution.
- Ensure proactive project updates are shared before the client needs to ask for status.
- Monitor client feedback and ratings.
- Act on low client-rating alerts on the same day with appropriate PID/action.
- Keep clients informed about milestones, risks, delays, decisions and next steps.




- Drive client satisfaction across both design and execution stages.

7. Production & Execution Governance

- Confirm factory dispatch date within 48 hours of payment-to-production.
- Track production status on a weekly basis.
- Coordinate vendor kick-off with the Project Engineer.
- Ensure phase-wise quality gates are completed.
- Monitor site readiness, execution progress and snags.
- Coordinate with the Project Engineer and site teams to ensure snag-free handover.
- Ensure the project is photoshoot-ready as planned.

8. Project Closure

- Drive snag-free handover and client sign-off.
- Ensure all project milestones and closure activities are completed.
- Close the project in the Master Project Tracker.
- Record delay attribution and project learnings.
- Ensure relevant project documentation and status information are updated before closure.

Key Stakeholders The Project Manager will coordinate with:

- Project Engineer
- PID
- Designers
- 2D Draftsman
- Cut-list Head / Executive
- Procurement
- Factory
- Site Supervisors
- Vendors
- Customer Success
- Management / Operations Head

The Project Manager directs the Project Engineer for execution and coordinates all other project stakeholders, serving as the single point of accountability for the project journey.

Key Performance Indicators (KPIs)

KPI

Target

On-Time Handover

≥ 90%

Risks Caught Proactively Before Client Escalation

≥ 90%

Cut-list + BOQ Released ≥10 Working Days Before Handover

100%

Sign-off to Cut-list Within 2 Working Days of Payment

100%

Query SLA – Critical Same Day / Standard 48 Hours

100%

Proactive Client Updates on Agreed Cadence

100%

Team Average Client Rating

≥ 4/5

Design TAT

≤45 days; 60 days ceiling

Execution TAT

As per plan

Possession & Delay Attribution Logged

100%

Client Satisfaction – Design + Execution

≥90%

These targets are directly aligned with the role-clarity document.

Weekly Management Dashboard The Project Manager is expected to monitor and report:





- Projects on track versus delayed
- Timeline gates due during the week
- Possession-pending projects
- Cut-list / BOQ / 2D lead-time compliance
- Post-payment sign-off release
- Designer weekly plans and workload balance
- Open cut-list / 2D queries and ageing
- Client updates sent versus due
- Low client-rating alerts
- Days-on-us versus days-on-client/possession
- Pending site quality gates
- Upcoming handovers and photoshoots
- Risks raised before escalation

Monthly Performance Dashboard

- On-time handover %
- Average Design TAT and Execution TAT
- % of cut-list + BOQ released ≥10 working days before handover
- % of sign-off released to cut-list ≤2 working days after payment
- Query SLA compliance %
- Team average client rating
- Proactive versus client-surfaced escalations
- Proactive client-update adherence %
- Photoshoot-ready-on-time %
- Delay attribution: client / possession / internal

Required Competencies

- Strong project planning and execution skills
- Excellent coordination and follow-up ability
- Robust ownership and accountability
- Ability to manage multiple projects simultaneously
- Proactive risk identification and problem solving
- Strong communication and stakeholder-management skills
- Ability to work with timelines, SLAs and trackers
- Client-centric approach
- Attention to detail
- Ability to drive cross-functional teams without losing sight of deadlines
- Data-driven monitoring and reporting
- Ability to distinguish and document client, possession and internal delays

Success in the Role Success in this role means that projects are planned backward from handover, risks are identified before escalation, critical design and production inputs are completed on time, clients receive proactive communication, execution progresses through defined quality gates, and projects reach snag-free handover and photoshoot readiness as planned.

Job Types: Full-time, Permanent

Pay: From ₹40,000.00 per month

Benefits

- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:
- Bachelor's (Preferred)

Experience:
- Interior design: 3 years (Preferred)

Willingness to travel:
- 25% (Preferred)

Work Location: In person

📌 Design Team Lead (Bengaluru)
🏢 Decotales
📍 Bengaluru