Job Purpose "This position is open with Bajaj Finance ltd."

- Managing the processing of Two-Wheeler business disbursement process. Publishing & tracking of MIS.

Duties and ResponsibilitiesPRINCIPAL ACCOUNTABILITIESProject and Initiatives:

- Driving the QC process of Two Wheeler business for cases submitted to Ops by sales through the QC users in Branches
- Ensuring timely completion of the QC process with desired quality
- Tracking the document movement from Sales to Branch Ops to Back-office
- Coordinating with the back office team to ensure the documents are delivered at the out-sourced partner for further processing and storage
- Engaging & Liaison with PMO & IT to provide resolution of the issues/escalations raised by branches
- Publishing & Tracking of multiple MIS on set frequency and for better control over each activity
- Communication / new process download to branches
- Follow up with internal stakeholders such as IT/PMO for AOP project delivery, System enhancement
- Communication / recent process download to branches

Monitoring and Tracking:

- Tracking MIS on Quality of file processed, issues reported and follow up to ensure high standards are achieved and maintained.
- Formally assesses branch management during visits on both functional and location control parameters.
- Ensuring focus on each branch to ensure all branch targets are met
- Maintaining manpower count as per guidelines and alerts regional managers in case of abnormal counts
- Forecasts manpower requirements and recommends hiring or downsizing accordingly.
- Monitoring compliance and audit reports to ensure closure and implementation of preventive measures.
- Ensuring policy and process adherence for all products and services.
- Tracking the document movement from Sales to Branch Ops to Back-office




- Publishing & Tracking of multiple MIS on set frequency and for better control over each activity

Branch Support:

- Trouble shooting issues arising while processing cases at the branch level & Escalates unresolved change management issues
- Taking teams and own ideas and suggesting improvements in the current process.
- Providing regular feedback to Regional Managers on credit process/policies/local markets on regular basis
- Encourages pro-active measures of team members, including product-related education to operations team
- Clarifies to Sales and Operations the changes in policies and processes - helps resolve issues
- Working closely with the hiring team for ensuring closure on hiring.
- Working closely with other cross functional teams for required support and escalations.
- Co-Ordinating with branches to ensure proper implementation of policies and train them on new processes

MAJOR CHALLENGES

- Should possess the below skill sets:
- Team Management Skills
- Relationship Management skills
- Excellent Communication & Interpersonal Skills
- Negotiation Skills & influencing skills
- Analytical & Problem-Solving skills

- Communication to employees on frequent policy changes
- Manage change between the employees and team on dynamic process and policy changes
- Cross functional dependencies leading to delay in projects

DECISIONS

- Solutioning on Project and process pertaining to new product development
- Ensuring approval matrix is followed





INTERACTIONSInternal Clients Roles you need to interact with inside the organization to enable success in your day to day work:

- Business
- IT
- Finance
- HO Support Teams
- HR
- Admin

External Clients Roles you need to interact with outside the organization to enable success in your day to day work:

- Customers

DIMENSIONSFinancial Dimensions (These should be quantifiable numerical amounts)

- NA

Other Dimensions (Significant volume dimensions associated with the job)

- Total Team Size: 0
- Number of Direct Reports: 1
- Number of Indirect Reports: 0
- Number of Outsourced employees: 0
- Number of locations: 1
- Number of products: 0

Required Qualifications and ExperienceSKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

- Qualifications: Graduate Degree

Work Experience

- 3-4 years' experience in lending business with 1 years in Branch Operations
- Hands-on expertise on SFDC/FinnOne/CRM
- Applicant should be well versed with MS Excel & PowerPoint knowledge
- Collaborative work style to engage with peers & colleagues in other functions across the company
- Exceptionally high motivational levels and a self-starter.
- Should possess the below skill sets:
- Team Management Skills
- Relationship Management skills
- Excellent Communication & Interpersonal Skills
- Negotiation Skills & influencing skills
- Analytical & Problem Solving skills

LocationsBASIC SECTION

- Job Level: GB02
- Job Title: Deputy Manager - Operations And Service, Wheels Operations, Repo Operations
- Job Location:
- Country: India
- State: MAHARASHTRA
- Region: West
- City: Pune
- Location Name: Pune - Wakdewadi
- Tier: Megapolis

📌 Deputy Manager - Operations and Service (India)
🏢 Bajaj FinServ
📍 India