Job Purpose To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels - 2W/3W across all payment buckets, aiming to reduce outstanding amounts.

Duties and Responsibilities

1. Managing Collection Targets
- Ensure adherence to collection schedules.
- Attain EMI and penalty collection objectives.
- Reposition vehicles in cases of defaults.
- Close cases by securing settlement amounts.
- Explore diverse customer communication approaches for effective recovery.

- Vendor Management

- Appoint collection agencies.
- Strategize and allocate tasks to agencies.
- Conduct on-site checks to validate procedural adherence.
- Ensure prompt payment deposits by Field Officers (FOS).
- Guarantee timely payments to vendors as per the schedule.
- Conduct training sessions for agents working with vendors.

- Executing Recovery Procedures

- Initiate customer calls for debt recovery.
- Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.
- Gather customer feedback to improve the collection process.
- Conduct training sessions to enhance the team's collection skills.

- Stakeholder Management

- Conduct regular stakeholder reviews.
- Align stakeholders with the collection strategy.
- Realign case priorities based on defined deliverables and objectives.

- Team Management





- Participate in recruitment process to identify right talent for various roles in the team.
- Identify high potential talent and provide opportunities to groom them for future roles.
- Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
- Set clear targets, train & motivate the team, and foster a positive and collaborative work setting.

Key Decisions / Dimensions Following decisions are taken by the role:

- Appointment of Vendors

Major Challenges

- Managing assertive customers in default
- Dealing with deliberate defaulters
- Sustaining a high team morale

Required Qualifications and Experience a) Qualifications

- Graduate in any stream

b) Key skills required

- Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers
- Experience of managing a team is required
- Communication Skills & Stakeholder Management
- Good knowledge and connect with legal entities
- Leadership qualities
- Result Oriented Mindset
- Good team player
- Motivation skills

Locations

- Job Level: GB03
- Job Title: Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W, NPL-West
- Field Job Location Country: India
- State: MADHYA PRADESH
- Region: North
- City: Ratlam
- Location Name: Ratlam
- Tier: Tier 2

📌 Deputy Area Manager - Debt Management Se... (India)
🏢 Bajaj FinServ
📍 India