Title : Delivery Lead — Social & Search Ops Bengaluru, India (Work from Office, 5 days a week) Timings : 2-11 pm About Joveo As the global leader in AI-powered recruitment marketing, we are transforming talent attraction and recruitment media buying for the world’s largest and smartest employers, staffing businesses, RPOs, and recruitment advertising agencies. Powering millions of jobs every day, our data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.

The Delivery

Lead is the most senior role in the Social & Search Operations team. You own the business — revenue, client outcomes, team performance, and the operating model that ties it all together. Each pod is an Account Manager and one or more Associates.

You sit above all pods — accountable for what every pod delivers, for the commercial health of the client portfolio, and for the team's growth as professionals. This role exists because the team is scaling a significant mandate: taking over client-facing campaign operations from a CS function, building toward full end-to-end ownership of enterprise recruitment advertising accounts. Own the revenue number for the Social & Search Operations practice — renewals, upsells, and new business contributions Oversee all client pods — review account health across the portfolio, identify risk accounts, and intervene when needed Present portfolio-level performance and strategy to senior client stakeholders (C-suite, VP-level) on key accounts Lead quarterly business reviews for strategic accounts alongside or on behalf of AMs Partner with Sales on enterprise pitches and proposals — you bring the performance marketing credibility Hire, onboard, and develop AMs and Associates — including defining role clarity, setting performance expectations, and running structured feedback SLA compliance, reporting quality,



campaign health benchmarks Work with leadership to define which accounts receive full client-facing ownership vs.

CS-supported delivery Report monthly to senior leadership on capacity utilisation, revenue performance, and team health The revenue performance of the Social & Search Operations practice Client retention across all pod accounts — renewal rate, satisfaction, escalation resolution Cross-pod quality and consistency — every client gets the same standard regardless of which pod they sit in 7–12 years in performance marketing, with the last 3+ years in a leadership role that included direct revenue or P&L; accountability ~ Proven track record of owning client relationships at a senior level — you have presented to and retained enterprise clients, not just supported someone who did ~ Direct team management experience — you have hired, developed, and if necessary, exited people ~ Deep hands-on knowledge of paid media (Meta, Google Ads, LinkedIn, programmatic) — you can review a campaign setup and identify problems, even if you no longer run accounts yourself ~ Commercial acumen — you understand margin, renewal economics, upsell signals, and how to have a pricing or scope conversation with a client ~ Experience running operations at scale — multiple clients, multiple channels, multiple team members simultaneously ~ Strong executive communication — you are credible in a C-suite room, and you can translate campaign performance into business outcomes without losing the audience ~ Bangalore-based or willing to relocate — this is a full time, in-office leadership role Background in performance marketing agencies — multi-client ops and client servicing discipline is a strong advantage Experience in recruitment advertising, employer branding, or HR tech — shortest ramp time into Joveo's client context P&L; ownership or revenue target accountability in a previous role — not just budget management Experience building or restructuring a team from the ground up MBA or equivalent from a recognised institution — useful but never a substitute for the track record above

📌 Delivery Management Lead (Bengaluru)
🏢 Joveo
📍 Bengaluru