About the Role

The Delivery Excellence Leader will establish and drive a predictable, scalable and commercially disciplined delivery operating model across Crederas Delivery Centre. The role will provide portfolio-level visibility into delivery health, financial performance, capacity, risks, dependencies and business commitments, working closely with senior Delivery Leaders to identify issues early, challenge performance, drive corrective actions and ensure timely resolution.

This is a strategic governance and enablement role - not a traditional PMO or project management function. The role will act as a trusted partner and constructive challenger to Delivery Leadership, bringing data, insight and cross-functional support to improve delivery outcomes across the organisation.

Key Responsibilities

- Delivery Governance & Predictability: Establish and lead a consistent delivery governance framework across the Delivery Centre.
- Delivery Governance & Predictability: Drive regular delivery reviews with senior Delivery Leaders across accounts and portfolios.
- Delivery Governance & Predictability: Review actual performance against commitments, forecasts and agreed delivery parameters.
- Delivery Governance & Predictability: Identify early warning signals and intervene before issues become business or client escalations.
- Delivery Governance & Predictability: Challenge delivery assumptions and recovery plans with data and facts.
- Delivery Performance & Commercial Health: Monitor key indicators including revenue, margin, utilisation, capacity, staffing, backlog and delivery performance.
- Delivery Performance & Commercial Health: Analyse actuals versus forecast and identify emerging gaps.
- Delivery Performance & Commercial Health: Partner with Delivery Leaders to understand root causes and establish recovery plans.
- Delivery Performance & Commercial Health: Assess the impact of delivery constraints on revenue, margins and client commitments.
- Delivery Performance & Commercial Health: Ensure agreed actions have clear owners, timelines and follow-through.
- Portfolio Risk & Escalation: Maintain an enterprise view of delivery risks, dependencies, issues and escalations.
- Portfolio Risk & Escalation: Create a proactive no surprises environment for senior leadership.
- Portfolio Risk & Escalation:



Lead deep dives into projects or accounts showing performance deterioration.
- Portfolio Risk & Escalation: Drive root-cause analysis and ensure corrective actions address systemic issues rather than symptoms.
- Portfolio Risk & Escalation: Escalate critical issues with transparent business impact, options and recommendations.
- Cross-functional Delivery Enablement: Partner closely with RMG, Talent Acquisition, Finance, HR, Architecture, Sales and Business Leaders to resolve delivery constraints.
- Cross-functional Delivery Enablement: Identify dependencies where support functions can directly impact delivery or revenue outcomes.
- Cross-functional Delivery Enablement: Bring the right stakeholders together and drive actions through to closure.
- Cross-functional Delivery Enablement: Translate delivery issues into clear business requirements for support functions.
- Metrics, Insights & Leadership Reporting: Define and standardise portfolio-level delivery metrics and health indicators.
- Metrics, Insights & Leadership Reporting: Build leadership dashboards and scorecards providing actionable insights rather than status reporting.
- Metrics, Insights & Leadership Reporting: Establish consistent governance cadence, reporting standards and accountability mechanisms.
- Metrics, Insights & Leadership Reporting: Identify trends and recurring issues across accounts and translate them into improvement priorities.
- Delivery Excellence & Operating Model: Identify opportunities to standardise and strengthen delivery practices across the Delivery Centre.
- Delivery Excellence & Operating Model: Build scalable governance mechanisms as Crederas delivery organisation grows.
- Delivery Excellence & Operating Model: Capture and institutionalise delivery best practices.
- Delivery Excellence & Operating Model: Drive continuous improvement in delivery predictability, operational discipline and business outcomes.
- Delivery Excellence & Operating Model:



Help evolve the Delivery Centre from project-by-project management toward a more enterprise-like delivery operating model.
- Leadership & Stakeholder Management: Act as a senior advisor and constructive challenger to Delivery Leaders.
- Leadership & Stakeholder Management: Facilitate senior delivery and business reviews and ensure discussions result in decisions and actions.
- Leadership & Stakeholder Management: Build strong relationships across Delivery, Architecture and corporate/support functions.
- Leadership & Stakeholder Management: Mentor and enable teams on delivery governance, performance management and risk discipline.

Key Requirements

Must Have

- 15+ years of experience in technology consulting / IT services / digital delivery environments.
- Significant experience in Delivery Governance, Delivery Excellence, Delivery Assurance, Portfolio Management or Delivery Operations.
- Experience governing multiple accounts, projects or delivery portfolios.
- Strong understanding of delivery economics including revenue, margin, utilisation, capacity and forecasting.
- Strong analytical capability and ability to use data to identify delivery risks and performance gaps.
- Proven ability to challenge and influence senior Delivery / Account Leaders.
- Experience managing escalations, risks, dependencies and corrective actions.
- Strong executive communication and facilitation skills.
- Experience operating across geographically distributed delivery teams.

Preferred

- Experience establishing or leading a Delivery Excellence / Delivery Governance CoE.
- Background in large technology services organisations such as Accenture, Deloitte, IBM, Capgemini, Cognizant, TCS, Infosys, Wipro, HCLTech, EPAM etc.
- Solution Architecture / Enterprise Architecture background combined with delivery leadership.
- Experience in large transformation programmes.
- Exposure to delivery dashboards and tools such as JIRA, Azure DevOps, ServiceNow, Power BI etc.
- Experience working across onshore/offshore or global delivery models.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Delivery Excellence Leader (Hyderabad)
🏢 Credera
📍 Hyderabad