Job title: Customer Support Specialist – Voice & Chat
Job Location: Gurgaon/Noida
Work Mode: Work From Office
Key Responsibilities
- Handle customer queries through voice calls and chat.
- Provide accurate and timely resolutions to customer concerns.
- Maintain professional communication with customers.
- Follow process guidelines and quality standards.
- Document customer interactions and update records accurately.
- Escalate complex issues to the appropriate team when required.
Requirements
- Excellent English communication skills – both verbal and written.
- Valuable customer-handling and problem-solving skills.
- Comfortable working in a voice and chat support environment.
- Freshers and experienced candidates can apply.
- Ability to work in rotational shifts, if required.
Skills
- Fluent English Communication
- Customer Service
- Voice & Chat Support
- Problem Solving
- Active Listening
- Customer Handling
Pay: ₹31,000.00 - ₹43,000.00 per month
Benefits
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off