Customer Support Supervisor (Bengaluru)

Customer Support Supervisor (Bengaluru)

27 Sep
|
Availity
|
Bengaluru

27 Sep

Availity

Bengaluru

Roles and Responsibilities :

- Manage a team of customer support agents to ensure excellent service delivery.

- Develop and implement effective training programs to improve agent performance and product knowledge.

- Analyze call quality, identify areas for improvement, and implement process changes to enhance overall customer satisfaction.

- Collaborate with other departments (e.g., sales, marketing) to resolve complex issues and provide solutions.

Job Requirements :

- 8-10 years of experience in International Voice Process or similar industry.

- Proven track record in Team Management with at least 2 years' experience leading teams.

- Solid understanding of BPO processes, including call center operations and international voice processing.

- Experience or a understanding about the healthcare process is an added advantage.

📌 Customer Support Supervisor (Bengaluru)
🏢 Availity
📍 Bengaluru

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