Role & responsibilities

- Handle customer enquiries through Amazon, Flipkart, Shopify, website, WhatsApp and phone calls.

- Assist customers with product information, orders and pre/post-sales support.

- Follow up with enquiries and convert them into sales.

- Handle customer complaints and resolve issues professionally.

- Coordinate with the sales/operations team for order and customer-related queries.

- Maintain customer and enquiry details in CRM.

- Follow up on pending orders, queries and leads.

- Support day-to-day sales and customer service activities.

Preferred candidate profile

- 2-5 years of experience in customer support, sales support, inside sales or e-commerce.

- Positive communication and customer handling skills.

- Experience handling customer enquiries and sales follow-ups.

- Basic knowledge of CRM and e-commerce platforms.

- Comfortable handling calls, WhatsApp and online customer queries.

- Good follow-up and problem-solving skills.

- Candidates with experience in medical devices, healthcare products or e-commerce will be preferred.

📌 Customer Support Executive (Ghaziabad)
🏢 Zentrx
📍 Ghaziabad