27 Sep
|
Virtual Assistant
|
Noida
27 Sep
Virtual Assistant
Noida
Job Summary
Attention !! If you have good communication skills and are confident speaking Fluent English, you are eligible to apply.
We are looking for a Customer Support Executive to handle customer communication and administrative support for our US-based client. The ideal candidate should have excellent communication skills, strong computer knowledge, familiarity with CRM systems, and the ability to communicate fluently and professionally in English.
Key Responsibilities
- Handle customer inquiries and provide professional and timely support.
- Communicate with US clients/customers through phone, email, and other communication channels.
- Maintain accurate customer records and update information in the CRM system.
- Perform day-to-day administrative and documentation tasks.
- Manage customer requests, follow-ups, and escalations as required.
- Coordinate with internal teams to resolve customer issues efficiently.
- Enter, update, and maintain data accurately in CRM and other systems.
- Follow company processes and maintain a high standard of customer service.
- Prepare reports and maintain relevant documentation when required.
- Ensure all communication with customers is clear, courteous, and professional.
Required Skills & Qualifications
- Excellent verbal and written communication skills in English.
- Fluent English with strong conversational and professional communication abilities.
- Good knowledge of computers, MS Office, email, and internet applications.
- Basic to good knowledge of CRM software and customer management systems.
- Strong administrative and organizational skills.
- Valuable typing and data-entry skills with attention to detail.
- Ability to multitask and manage multiple customer requests.
- Strong problem-solving and interpersonal skills.
- Comfortable working with US clients and US business hours, if required.
Preferred Candidate
- Previous experience in customer support, customer service, Voice process
- Experience working with international/US clients will be an advantage.
- Professional, positive, and customer-focused attitude.
- Willingness to learn new software, processes, and tools.
Interested candidates can contact 98105 89370
Pay: Up to ₹35,000.00 per month
Application Question(s)
- How would you rate your English communication skills? Excellent, Good, Average, Basic
- Do you have experience handling administrative tasks and maintaining customer records?
- Are you comfortable communicating with US clients in English over phone?
Work Location: In person
📌 Customer Support Executive – US Client (Noida)
🏢 Virtual Assistant
📍 Noida