We are looking for a customer-focused and proactive Customer Support Executive to assist customers through calls, emails, and chat. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to provide a seamless customer experience.

For more insights about our company, please visit our website: https://www.streamlinebeautyindia.com/saniolla/

Brands - 3tenx - 3TENX , https://www.instagram.com/3tenxindia?igsh=Y2QxcTNqNzVseWpw

MOP- https://www.instagram.com/ministryofpedicure?igsh=d29ueTlvMGozb3Zh

Key Responsibilities

- Handle customer queries via phone, email, and chat.
- Resolve customer complaints professionally and within defined timelines.
- Assist customers with order status, cancellations, refunds, returns, and product-related inquiries.
- Escalate complex issues to the relevant team when required.
- Maintain accurate customer records and update CRM systems.
- Ensure all customer interactions meet quality and SLA standards.
- Coordinate with internal teams to provide timely resolutions.
- Stay updated on company products, policies,



and processes.

Requirements

- Graduate or Undergraduate (depending on company requirements).
- 6 months to 2 years of experience in Customer Support/BPO/E-commerce is preferred.
- Excellent verbal and written communication skills in English and Hindi.
- Basic computer knowledge and familiarity with CRM tools.
- Strong problem-solving and interpersonal skills.
- Ability to work in rotational shifts, weekends, and holidays if required.

Preferred Skills

- Experience with Shopify, CRM, or ticketing tools is an advantage.
- Ability to multitask and work under pressure.
- Customer-centric approach with a positive attitude.

Benefits

- Competitive salary.
- Performance incentives.
- Career growth opportunities.
- Training and development programs.
- Friendly and collaborative work setting

*Location- Sector 20, Udyog Vihar Phase II, Gurugram.

Mode - Work From Office

Working Days- 6 Days (Two Saturday's off)

📌 Customer Support Executive (Gurugram)
🏢 Streamline Beauty India
📍 Gurugram