Company Description

R&D; Instrument Services is a Chennai-based organization located in Tamil Nadu, India, specializing in services related to instrumentation and technical solutions. The company supports clients that rely on precision instruments for their operations and maintenance needs. Team members collaborate closely with customers to ensure reliable performance and timely service delivery.

Working at R&D; Instrument Services offers exposure to technical environments, opportunities to build customer-facing skills, and a chance to grow within a service-oriented business.

Role Description The Customer Support Executive is a full-time, on-site role based in Chennai. This role involves responding to customer inquiries, resolving issues, and ensuring high levels of customer satisfaction through phone, email, and in-person interactions.

The Customer Support

Executive will manage support tickets, document cases, and follow up with customers to confirm resolutions. Day-to-day responsibilities include coordinating with technical teams for service-related matters, providing basic troubleshooting guidance, and maintaining accurate records of customer interactions. The role also requires proactively identifying recurring issues, suggesting improvements to support processes,



and representing the company in a qualified and courteous manner.

Key Skills

- To handle inquiries, manage cases, and provide a positive support experience.
- Tamil Speaking , English is mandatory , Hindi is an advantage.
- Customer Satisfaction and Online Support skills to manage feedback, support digital channels, and maintain service quality.
- Technical Support abilities to understand basic instrumentation or technical concepts and assist in troubleshooting.
- Strong communication and interpersonal skills, with the ability to explain information clearly and listen actively.
- Good organizational and documentation skills, with attention to detail and ability to manage multiple customer requests.
- Proficiency with office productivity tools and customer support systems or ticketing software.
- Ability to work on-site in Chennai, collaborate with cross-functional teams, and adapt to a fast-paced environment.
- Prior experience in customer-facing or support roles is preferred; a diploma or degree in a relevant field is an advantage.
- Hindi Speaking is preferable.
- Voice Process - Blended.

Salary

18000 - 22000 P.M

PF&ESI; Applicable.

📌 Customer Support Executive (Chennai)
🏢 Ru0026D Instrument Services
📍 Chennai