Company Description

Tethera Capital Private Limited is looking for freshers to join our Customer Support & Operations team in Kochi.

The role involves assisting customers with transaction-related queries, verifying payment information, maintaining accurate records, and coordinating with the operations team to resolve issues.

Training will be provided, and no prior work experience is required.

Responsibilities

Respond to customer queries through designated communication channels.

Assist customers with transaction-related information and requests.

Verify payment and transaction details for accuracy.

Maintain accurate transaction and customer records.

Identify and report incomplete, incorrect, or unusual transaction information.

Coordinate with the operations team to resolve customer and transaction-related issues.

Follow company procedures and maintain confidentiality of customer and business information.

Escalate issues to the appropriate team member when required.

Ensure smooth day-to-day customer support and operational activities.

Requirements

Freshers are welcome; no prior work experience required.

Good communication skills in Hindi and English.

Basic computer and smartphone knowledge.





Good attention to detail and ability to work with numbers.

Responsible, disciplined, and professional approach to work.

Willingness to learn and follow company procedures.

Ability to communicate politely and professionally with customers.

Willingness to work on-site in Kochi and in assigned shifts.

Immediate joiners preferred.

Training & Compensation

Training period: 1 month

Training stipend: ₹10000 per month

Upon successful completion of training, continued employment may be offered at ₹1.5 -3 LPA .

Performance-based increments may be provided based on company policy and performance.

Work Location

Thengod, near Infopark, Kochi, Kerala

Transportation

Having your own vehicle is optional and may be helpful for commuting to and from the workplace.

Shift Timings

Rotational shifts may be assigned based on operational requirements.

Day Shift: 8:30 AM – 8:00PM

Night Shift: 8:15 PM – 8:15 AM

Employment Details

Employment: Full-time

Job Type: Customer Support / Operations

Experience: Fresher

Location: Kochi, Kerala

Contact

Phone: (phone hidden)

Email: [email protected]

📌 Customer Support Representative (Kochi)
🏢 TETHERA
📍 Kochi