- Graduate
- Handle customer queries and complaint through Emails, Letters and calls.
- Maintain Strong Customer Communication and service standard.
- Should be internet-savvy and active on social media.
- Should be able to use social media tones.
- Minimum 2-4 years experience in handling social media escalations - Understanding of call center industry an advantage
- Excellent communication skills Verbal & Written
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, cooperative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
Preferred candidate profile
📌 Customer Support Executive (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai
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