Company Description JobBricks is a talent platform that connects ambitious professionals with organizations seeking exceptional talent across industries. The company brings job seekers, employers, and career opportunities together in one place, simplifying the search for the right roles and the right people. JobBricks supports career growth through tailored job opportunities, hiring insights, and practical guidance on resumes and interviews.

The platform also helps businesses build high-performing teams with smarter, more efficient hiring solutions. JobBricks is driven by the belief that the right opportunity can shape a career and the right talent can transform a business.

Role Description The Customer Support Executive is a full-time, on-site role based in Noida, responsible for assisting users of the JobBricks platform and related services. This role involves responding to customer queries via phone, email, and online channels, resolving issues quickly, and ensuring a positive experience for job seekers and employers.

The Customer Support

Executive will log and track support requests, escalate technical issues when needed, and collaborate with internal teams to improve service delivery.



Daily tasks include guiding users through platform features, providing status updates on queries, and gathering feedback to enhance customer satisfaction. The role requires consistent, professional communication and a focus on problem-solving in a quick-paced environment.

Qualifications

- Strong skills in Customer Support and Customer Service, with a focus on clear communication and empathy.

- Experience in maintaining Customer Satisfaction, including handling feedback and resolving concerns efficiently.

- Ability to manage Online Support channels such as email, chat, and web-based ticketing systems.

- Basic Technical Support capabilities, including troubleshooting common user issues on web or mobile platforms.

- Relevant experience in customer-facing roles; prior work in recruitment, HR tech, or SaaS platforms is an advantage.

- Good spoken and written English; additional local language skills are beneficial.

- Organizational skills, attention to detail, and the ability to work on-site in Noida on a full-time schedule.

- Diploma or bachelor’s degree in any discipline preferred, or equivalent practical experience in customer support.

📌 Customer Support Executive (Noida)
🏢 JobBricks
📍 Noida