Job Summary

We are looking for a Customer Support Executive with experience in E-commerce and Quick Commerce operations. The candidate will be responsible for handling customer queries, complaints, orders, returns, refunds, and coordinating with internal teams to ensure a smooth customer experience.

Key Responsibilities

- Handle customer queries through calls, emails, WhatsApp, chat, and other support channels.
- Manage customer complaints related to orders, delivery, returns, refunds, replacements, and cancellations.
- Track and resolve customer issues within defined TAT/SLA.
- Coordinate with E-commerce, Warehouse, Logistics, and Quick Commerce teams for issue resolution.
- Handle customer issues related to platforms such as Amazon, Flipkart, Myntra, Blinkit, Zepto, Instamart, Meesho, etc.
- Maintain proper records of customer complaints, resolutions, refunds, and escalations.
- Follow up on pending customer issues until closure.
- Identify recurring customer issues and share feedback with the concerned teams.
- Maintain a high level of customer satisfaction and professional communication.
- Prepare daily/weekly customer support reports when required.

Requirements




- 1–3 years of experience in Customer Support, E-commerce, Quick Commerce, or a related field.
- Prior experience with Amazon, Flipkart, Myntra, Blinkit, Zepto, Instamart, or similar platforms will be preferred.
- Good communication skills in English and Hindi.
- Good knowledge of MS Excel/Google Sheets.
- Strong problem-solving and follow-up skills.
- Ability to handle multiple customer queries simultaneously.
- Positive typing speed and computer proficiency.
- Immediate joiners are highly preferred.

Preferred Candidate
- E-commerce/Quick Commerce customer support experience.
- Experience handling returns, refunds, replacements, cancellations, delivery issues, and escalations.
- Candidates who can join immediately or within a short notice period.

Salary As per experience and candidate profile.

Location

Dwarka Sector 19, Delhi

Interested candidates can apply with their updated CV on [email protected] or (phone hidden)

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive (Dwarka)
🏢 Izzhaar Core Innovative Desines
📍 Dwarka