Health Gennie is a Preventive Health care IT concept based on the complete Health Care for anyone in need. With the Right health care at the right time, Patients can enjoy a healthy life style by staying connected with Health care providers and take control of their Health right from their home. We provide complete Health IT solutions which include complete EHR systems, Reporting and Analytics, Financial monitoring and solutions.
Job Summary
We are looking for a dedicated and empathetic Customer Support Executive to manage patient interactions, coordinate with doctors, and ensure smooth appointment scheduling. The ideal candidate should be proactive, detail-oriented, and capable of handling customer concerns efficiently in a fast-paced healthcare environment.
Key Responsibilities:
- Coordinate between patients and doctors for appointment scheduling and follow-ups
- Ensure all appointments are scheduled and completed on time without delays
- Handle inbound and outbound calls and chats professionally
- Resolve customer queries, concerns, and complaints in a timely manner
- Maintain accurate records of patient interactions and updates in the system
- Collaborate with internal teams to ensure seamless service delivery
- Monitor appointment status and proactively address any issues or delays
- Provide a high level of customer satisfaction through effective communication
Shift Details:
- Rotational shifts
- Day Shift:
Work from Office
- Night Shift:
Work from Home
Requirements:
- Graduate in any discipline (preferred)
- 1–3 years of experience in customer support / healthcare coordination (preferred)
- Excellent communication skills (Hindi & English)
- Strong problem-solving and multitasking abilities
- Basic computer knowledge and familiarity with CRM systems
- Ability to work in rotational shifts
Skills Required:
- Customer-centric approach
- Good coordination and organizational skills
- Ability to handle pressure and manage time effectively
- Solid interpersonal skills
Immediate Joiners Preferred
📌 Customer Support Executive (Jaipur)
🏢 Health Gennie
📍 Jaipur
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