Customer Service Advisor Location Sunrise Business Park,
Thane, Mumbai Work Model Full-Time | In-Person Schedule 5 Days |
Operational Window: 9.30 AM - 9:30 PM (Day shifts only) Experience 0 - 2 years (BPO experience preferred) Compensation ₹. 2 – 4 LPA Company Context Malhir is a customer operations and verification services organization supporting enterprise clients across multiple industries. With more than three decades of operating experience, the company focuses on structured service delivery, strong operational governance, and building scalable teams that support long-term client relationships.
About
Malhir & Our Work Malhir is a growing organization, and professionals joining at this stage have the opportunity to take on larger responsibilities as the organization expands. Strong performers can expect meaningful career growth over the next two to three years.
Role Synopsis The Customer Service
Executive will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and ensuring a high standard of service delivery. The role requires strong communication skills and a customer-focused approach to enhance overall customer satisfaction. Role Responsibilities - Handling inbound calls and respond to mails - Resolve customer queries efficiently - Maintain records of interactions - Ensure high Customer satisfaction (CSAT)
scores - Provide excellent customer service Desired Candidate Profile - Strong understanding of service delivery - Good problem-solving skills with the ability to resolve customer queries efficiently - Ability to meet call centre metrics such as quality, productivity, and turnaround time - Willingness to work in rotational shifts (day shifts only) - Strong English communication skills with the ability to interact effectively with customers.
- Willingness to learn and adapt in a fast-paced setting Experience & Educational Background - Experience in International call centre is an added advantage - Experience in voice, chat, or email support is preferred - Minimum qualification: HSC (Higher Secondary Certificate) or Graduate in any discipline What Success Looks Like at Malhir - Consistently meeting KPIs, SLAs, and quality benchmarks - Strengthening client confidence through reliable service delivery - Adapting quickly to feedback and contributing to process improvements - Collaborating effectively with team members to achieve shared goals - Growing into higher responsibilities and career advancement opportunities within the organization Benefits - Health Insurance - 5-Day Work Week (Not fixed Saturday - Sunday) Why This Role Is a Good Opportunity This role gives an opportunity to join a team that’s driven, collaborative, and actually fun to work with. We keep things professional, but never boring — expect support, learning, and a positive work culture Contact Call / WhatsApp: 92949 39493 / (phone hidden) http://www.malhir.net/