Job Summary The Support Executive will be responsible for handling customer support requests, raising complaint tickets with the respective ISP/vendor, coordinating with vendors until resolution, and ensuring timely updates to customers. The role requires excellent communication skills, follow-up abilities, and systematic ticket management.
Key Responsibilities
- Receive complaints from customers via phone, WhatsApp, email, or support portal.
- Log every complaint accurately into the CRM/Ticketing System.
- Identify the respective vendor responsible for the customer’s internet connection.
- Raise complaint tickets with the concerned vendor.
- Coordinate continuously with vendors until the issue is resolved.
- Keep customers informed about ticket status, expected resolution time, and progress.
- Escalate delayed or critical cases to senior management.
- Verify service restoration with the customer before closing the ticket.
- Maintain proper records of all complaints, follow-ups, and closures.
- Prepare daily and monthly complaint reports.
Required Skills
- Excellent verbal and written communication.
- Good follow-up and coordination skills.
- Ability to work under pressure.
- Basic knowledge of internet connectivity and networking (preferred).
- Positive computer skills (MS Excel, Email, CRM).
- Strong organizational skills.
- Professional telephone etiquette.
Pay: ₹12,000.00 - ₹17,000.00 per month
Benefits
- Cell phone reimbursement
- Flexible schedule
- Life insurance
Work Location: In person
📌 Customer Support Executive – Broadband Operations (Dombivli)
🏢 INTERNET MUMBAI
📍 Dombivli
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