# Customer Support Executive – Voice Process

*Job Title: Customer Support Executive – Voice Process

Location: Hi-Tech City, Hyderabad

Employment Type: Full time

Process: Inbound Voice – Customer Support

### Shift & Working Days

- Night Shift: 5:00 PM – 2:00 AM
- Working Days: 6 days a week
- Weekly Off: 1 rotational week off

### Eligibility

- Graduation is mandatory.
- Candidates awaiting graduation results are not eligible.
- Intermediate pass candidates are not eligible.
- Pursuing higher education candidates are not eligible.
- B. Pharmacy students are not eligible.
- SVAR Score: 50

### Language Requirements

- Excellent verbal communication in English & Hindi
- Regional language proficiency preferred.

### Key Responsibilities

- Handle inbound customer calls related to banking products and services.
- Understand and resolve customer queries efficiently.




- Provide accurate information about banking products and services.
- Complete transactions and maintain accurate documentation.
- Identify customer needs and cross-sell suitable banking products.
- Escalate unresolved queries to the appropriate department.
- Maintain high standards of customer service and quality.

### Required Skills

- Strong communication and telephone etiquette.
- Good active listening skills.
- Customer-oriented approach with patience and empathy.
- Basic computer knowledge and familiarity with MS Office.
- Good decision-making, logical reasoning and numerical ability.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Associate- Voice Process (Hyderabad)
🏢 INDIAN MANPOWER SERVICES
📍 Hyderabad