About the Role

We are looking for a Customer Support & Documentation Executive with strong English communication and documentation skills. The role involves interacting with customers, documenting requirements, providing basic product support, and coordinating with Developers and Project Managers.

Key Responsibilities

- Attend customer meetings and understand requirements, queries, and issues.
- Prepare Minutes of Meeting (MOM) with discussions, decisions, and action items.
- Provide basic functional support for web applications, including login, navigation, and usage-related queries.
- Coordinate with Developers and Project Managers for technical issues.
- Follow up on customer requirements and action items.
- Create and maintain SOPs, User Manuals, User Guides, Requirement Documents, and Process Documents.
- Ensure documentation is clear, professional, organized, and properly version-controlled.

Required Skills





- Strong written and verbal English communication.
- Good content writing and documentation skills.
- Robust listening, note-taking, and customer communication skills.
- Ability to understand and explain basic web application workflows.
- Good organizational skills and attention to detail.
- Basic knowledge of MS Word, Google Docs, and spreadsheets.

Who Can Apply?

- Freshers are welcome.
- Candidates with experience in Customer Support, Customer Success, Documentation, Content Writing, or Technical Writing can apply.
- Candidates should be comfortable attending online meetings and communicating directly with customers.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Flexible schedule

Work Location: Remote

📌 Customer Support & Documentation Executive (India)
🏢 Standard Insights
📍 India