Company Description

TraviYo is a one-stop solution for travel professionals, providing integrated technology, marketing, and mentorship services to help travel businesses shift from offline to online. The company focuses on empowering travel agencies and companies to streamline operations, improve customer engagement, and grow their digital presence. By combining cutting-edge tools with expert guidance, TraviYo supports clients in modernizing their workflows and expanding their reach.

Team members contribute to a dynamic environment where technology and customer success are central to transforming the travel industry.

Role Description The Customer Support Associate is a full-time, on-site role based in Noida. In this position, the associate will handle customer inquiries via phone, email, and chat, provide product information, and guide users through TraviYo’s technology platform. Daily tasks include troubleshooting issues, documenting customer interactions, escalating complex cases to relevant teams, and ensuring timely resolution.

The role also involves gathering customer feedback,



supporting onboarding and basic product training for new clients, and coordinating with sales and product teams to improve overall customer experience. The associate is expected to maintain professional communication, adhere to service-level standards, and contribute to a positive, service-oriented workplace.

Qualifications

- Strong Customer Support, Customer Service, and Customer Experience skills, with the ability to handle inquiries and resolve issues effectively.
- Exposure to Sales activities, such as upselling or cross-selling solutions.
- Experience in Training or onboarding customers on software platforms or services.
- Excellent verbal and written communication skills, with a customer-focused and empathetic approach.
- Ability to work on-site in Noida, manage multiple tasks, and maintain accuracy under time constraints.
- Comfort using CRM tools, ticketing systems, and standard office software.
- Preferred qualification: Bachelor’s degree in any discipline or equivalent practical experience in customer-facing roles.

📌 Customer Support Associate (Noida)
🏢 TraviYo
📍 Noida