Customer Support | Customer Experience | Tele caller | Voice Process | Outbound calls
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nExperience: 6 months -2 years of experience handling customers over calls.
nLocation: Gurugram (Hybrid — initial 1-2 months will be completely office-based)
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nAt Trential , we’re building the infrastructure that makes identity as fluid and trusted as money. From degrees to driver's licenses, we enable credentials to move securely, instantly, and globally - just like swipe of a VISA card.
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nWhat you'll do:
nWe're looking for someone with a strong mindset who can manage end-to-end customer interactions over calls (Outbound & Inbound).
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- Guide customers through processes, resolve queries, and ensure closure
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- Ensure a consistently high customer satisfaction experience (CSAT)
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- Coordinate with candidates, institutions, and past employers to gather required information
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- Maintain accurate records of customer interactions
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- Track cases, ensure timely follow-ups, and prevent delays
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- Identify discrepancies and resolve or escalate issues proactively
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- Ensure strict adherence to company policies, data security, and compliance standards
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- Analyze customer feedback and suggest actionable improvement.
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nWhat we're looking for:
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- 6 months - 2 years of experience in Customer Support / Outbound process / Voice Process.
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- Robust experience in handling customers through calls.
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- High attention to detail and ability to manage process-driven work
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- Strong communication, ownership, and problem-solving skills
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- Experience in high-volume or process-driven environments
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