About WebBee

WebBee Global develops SaaS applications that connect e-commerce, marketplace, fulfilment and ERP platforms. Our products help businesses automate orders, inventory, fulfilment, tracking and operational workflows across ecosystems such as Amazon, Shopify, TikTok Shop, NetSuite and other business platforms.

About the Role

We are looking for a Customer Success Executive Onboarding & Implementation to manage and support customers throughout their onboarding journey, from application installation and configuration to successful go-live.

The candidate will work closely with customers and internal teams such as Business Analysts, Development, QA, Product, and Support to ensure smooth implementation, timely completion of milestones, and successful product activation.

The ideal candidate should have strong communication, coordination, follow-up, problem solving, and customer-handling skills, along with a basic understanding of SaaS products and technical workflows.

Key Responsibilities

Customer Onboarding & Implementation

- Manage customer onboarding activities from installation to successful go-live. • Prepare and maintain onboarding plans, milestones, timelines, and checklists. • Conduct customer onboarding and implementation calls.
- Guide customers through configuration, setup, integration, testing, and activation. • Follow up with customers to ensure completion of required onboarding activities. • Drive customers toward their first successful transaction.

Internal Coordination
- Coordinate with Business Analysts, Development, QA, Product, and Support teams for customer implementations.
- Track configuration, data mapping, testing, integrations, dependencies, and pending activities.
- Follow up with internal teams to ensure timely resolution of customer requirements and issues.
- Maintain clear records of customer action items and implementation status.

Customer Communication
- Act as a key point of contact for customers during the onboarding process. • Provide regular updates regarding implementation progress,



pending activities, delays, and technical issues.
- Maintain qualified and proactive communication with customers. • Understand customer requirements and ensure they are communicated accurately to internal teams.

Issue & Escalation Handling
- Identify onboarding blockers and potential delays at an early stage. • Coordinate with relevant internal teams to resolve implementation issues. • Handle routine customer escalations during onboarding.
- Ensure timely follow-up until customer issues are resolved.

Process Improvement
- Identify recurring onboarding challenges and implementation bottlenecks. • Suggest improvements to onboarding processes, checklists, and documentation. • Share customer feedback and recurring issues with relevant internal teams. • Contribute to improving onboarding efficiency and customer satisfaction.

Key Performance Indicators (KPIs)

- Installation-to-Go-Live Time
- Time to First Successful Transaction
- Customer Activation Rate
- Onboarding Completion Rate
- Customers Stuck in Onboarding
- Onboarding Aging
- Trial-to-Activation Conversion
- Customer Satisfaction During Implementation
- Timely Resolution of Onboarding Issues

Required Skills & Qualifications

- 2-4 years of experience in Customer Success, Customer Onboarding, Implementation, SaaS, or a similar customer-facing role.
- Excellent verbal and written communication skills.
- Strong customer-handling and relationship-management skills.
- Experience managing multiple customer onboarding activities simultaneously. • Strong coordination, follow-up, and organizational skills.
- Ability to work with mid-market and enterprise customers.




- Basic understanding of SaaS products, integrations, APIs, configurations, or technical workflows.
- Strong problem-solving and escalation-handling abilities.
- Ability to manage multiple priorities and meet implementation timelines. • Comfortable working with cross-functional teams.
- Good documentation and reporting skills.

Good to Have

- Experience with SaaS, eCommerce, ERP, CRM, API integrations, or automation platforms.
- Exposure to tools such as Jira, ClickUp, Zoho, or similar platforms. • Experience working with international customers.
- Consultative selling or soft-sales experience.

Fast Ramp-Up Expectations

First 715 Days

- Understand WebBees products, onboarding workflow, and implementation process.
- Learn onboarding checklists, milestones, and common implementation blockers. • Start participating in customer onboarding and implementation calls. • Begin coordinating with internal teams on active customer implementations.

Within 30 Days
- Independently handle standard onboarding activities from installation through go live.
- Conduct onboarding calls with minimal supervision.
- Track milestones and proactively identify potential delays.
- Handle routine customer queries and implementation issues.
- Maintain accurate customer and internal action items.

Within 45–60 Days
- Handle more complex customer implementations with limited supervision. • Improve onboarding timelines and customer activation.
- Identify recurring implementation challenges.
- Recommend improvements to onboarding processes and workflows. • Contribute to improving the overall customer onboarding experience.

What We Expect The successful candidate should be able to actively contribute to moving customers toward activation and go-live within the first two weeks. We are looking for someone who demonstrates strong ownership, proactive communication, effective follow-up, and the ability to coordinate customers and internal teams to ensure successful implementation.

📌 Customer Success (Noida)
🏢 Webbee
📍 Noida