Job Summary

nWe are seeking dynamic and customer-focused Customer Support Associates to join our International Voice Process team. The role involves handling inbound and outbound customer calls, resolving customer queries, providing product/service information, and ensuring a high level of customer satisfaction.

nKey Responsibilities

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- Handle customer inquiries via voice calls professionally and efficiently.
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- Resolve customer complaints and provide appropriate solutions within the defined TAT.
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- Maintain high standards of customer service and customer satisfaction.
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- Identify customer needs and provide accurate information regarding products and services.
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- Document customer interactions and update records in CRM systems.
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- Follow company policies, processes, and quality standards.
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- Meet individual and team performance metrics such as AHT, CSAT, Quality, and Productivity targets.
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- Escalate unresolved issues to the concerned team whenever required.
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- Maintain confidentiality of customer information.
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nRequired Skills

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- Excellent verbal and written communication skills in English.
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- Neutral accent and strong listening skills.
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- Good problem-solving and analytical abilities.
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- Basic computer knowledge and typing skills.
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- Ability to handle customer objections and difficult situations professionally.
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- Willingness to work in rotational shifts, including night shifts.
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- Ability to multitask and work in a fast-paced environment.
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nEligibility Criteria

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- Graduate/Undergraduate (as per company requirements).
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- Freshers and experienced candidates are welcome to apply.
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- Previous experience in BPO/Customer Service/International Voice Process is an added advantage.
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- Flexible to work in a 24/7 work environment.
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nPreferred Competencies

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- Customer-centric approach.
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- Positive attitude and team-player mindset.
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- Strong interpersonal skills.
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- Ability to learn quickly and adapt to changing processes.
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nSalary & Advantages

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- Competitive salary package.
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- Performance-based incentives.
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- Cab facility (as per company policy).
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- Health insurance and other employee benefits.
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- Career growth and development opportunities.
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nKeywords: Customer Support Associate, International Voice Process, Voice Process Executive, Customer Service Representative, BPO Executive, Call Center Executive, Customer Experience Specialist.

📌 Customer Support Associate International Voice (Hyderabad)
🏢 TP
📍 Hyderabad