Role: Customer Success Manager (NAM Market) Bengaluru (On-site)Employment Type: Full-time (5 Days in Office, HSR Layout) ContraVault AI builds AI for enterprises that supports every stage of winning and executing a bid, from reviewing RFPs and flagging risks early, to running takeoffs and estimates (via TheTakeoff AI), to comparing vendor quotes during procurement, helping teams move faster and make better decisions at each step. We are looking for a Customer Success Manager with 5-7 years of experience in B2B SaaS and a proven track record of managing US-based enterprise customers. In this role, you will own the customer lifecycle, from onboarding and adoption to renewals, account growth, customer marketing and executive stakeholder management. 5-7 years of Customer Success or Account Management experience in a B2B SaaS company. ~ Prior experience with startups is mandatory. ~ Proven experience managing enterprise customers in the US market.



~ Robust experience owning customer renewals, retention, and account expansion. ~ Comfortable working with overlapping US business hours when required. ~ Experience in AI, SaaS, Enterprise Software, or workflow automation platforms.

Drive customer onboarding, product adoption, and long-term success.

Lead Quarterly Business

Reviews (QBRs), success planning, and value realization discussions. Own customer renewals and drive account expansion through upselling and cross-selling opportunities. Track customer health, usage metrics, and success KPIs using CRM and Customer Success platforms. Drive customer marketing initiatives, including case studies, testimonials, and reference programs to showcase customer success stories.

📌 Customer Success Marketing Manager (Bengaluru)
🏢 the takeoff ai
📍 Bengaluru