- Preferably 2-4 years of relevant experience in Customer Success, Customer Support, Product Support, Implementation or a closely related customer-facing role in a SaaS/software-product company.
- Hands-on experience with software customers, including areas such as onboarding, product training, ticket/issue handling, customer communication, product adoption, implementation follow-up, subscriptions or renewals.
- Strong written and spoken English; Hindi is preferred, and additional Indian languages are an advantage.
- Ability to learn a software product deeply and explain workflows clearly to different types of users.
- Strong ownership and follow-through - you should be comfortable carrying an issue across multiple internal teams until there is a clear outcome.
- Empathetic and patient with customers, while remaining structured,
professional and firm where necessary.
- Good problem diagnosis, prioritization, documentation and escalation judgment.
- Comfortable with CRM/helpdesk/ticketing tools, Excel/trackers, Google Workspace/MS Office, email, WhatsApp/WATI and online meeting tools.
- Comfortable using AI productivity tools responsibly for drafting, summarization and knowledge work.
- Willingness to work from office in Bangalore and reasonable flexibility for significant customer meetings, training or escalations.
Important experience fit: This role requires genuine SaaS/software-product customer experience. BPO-only, generic IT-helpdesk, KYC/gaming/travel support, ERP end-user-only or sales-only experience would not be considered sufficient for this position.
📌 Customer Success Executive - Angel and Genie - Top Executive Search Firm - Leading Recruitment Consultant & Talent Acquisition Partner (India)
🏢 Angel and Genie
📍 India
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