Company Description BrightCHAMPS is a global edtech platform focused on bridging the gap between traditional schooling and the real-world skills children need to succeed. The company offers expert-designed courses in Coding, Financial Literacy, Math, Robotics, AI, Communication, and more, serving learners in over 30 countries and delivering more than 200,000 live classes every month. Backed by $63M in funding and valued at $650M, BrightCHAMPS is recognized as a fast-growing, award-winning startup trusted by parents, educators, and students worldwide.

The organization fosters a collaborative, impact-driven culture where educators and innovators work together to empower young minds. Its vision is to become the world’s most trusted education platform, making transformative learning accessible to every child regardless of background.

Role Description The Customer Success Associate role at BrightCHAMPS is a full-time, on-site position based in Bengaluru. In this role, the associate will support learners and parents throughout their journey, ensuring a smooth onboarding experience, responding to queries, and resolving issues in a timely and empathetic manner. Day-to-day responsibilities include managing customer interactions across channels, monitoring satisfaction levels, and proactively identifying opportunities to improve engagement and retention.

The associate will collaborate closely with product, teaching, and operations teams to relay feedback,



optimize processes, and enhance overall service quality. This role is ideal for individuals who enjoy working in a fast-paced environment, are motivated by impact, and are committed to delivering excellent customer experiences in the education sector.

Qualifications

- Candidates should possess strong Customer Engagement and Customer Retention skills to build lasting relationships and encourage continued usage of BrightCHAMPS programs.
- Candidates should possess solid Customer Support and Customer Satisfaction skills to address inquiries, resolve concerns, and ensure a positive experience for learners and parents.
- Candidates should possess good Analytical Skills to interpret customer data, identify trends, and recommend improvements to processes and offerings.
- Relevant experience in customer-facing roles, preferably in edtech, education, or SaaS environments.
- Excellent written and verbal communication skills, with the ability to interact professionally and clearly with diverse stakeholders.
- Strong problem-solving abilities, attention to detail, and a proactive approach to handling customer issues.
- Comfort working in a quick-growing organization, with adaptability to changing priorities and processes.
- Bachelor’s degree in any discipline; additional training or certifications in customer success, communication, or business are an advantage.

📌 Customer Success Associate... (Bengaluru)
🏢 BrightChamps
📍 Bengaluru