About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 250,000+ businesses , including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp. ~Trusted by leading brands across industries ~ We are looking for a Technical Customer Support Executive who can combine strong customer communication skills with technical problem-solving. You will work directly with customers to troubleshoot product, integration, API, WhatsApp Business Platform, and configuration-related issues. You will collaborate closely with Product and Engineering teams to resolve complex technical problems and ensure a smooth customer experience.

This is a hands-on role for someone who enjoys understanding how products work, debugging issues, and helping customers solve technical problems .

Technical Customer Support

Handle customer queries through chat, email, phone, and other support channels . Troubleshoot product, configuration, integration, and account-related issues. Guide customers step-by-step through technical solutions and product configurations.

WhatsApp & Platform Support Assist customers with WhatsApp Business setup, configuration, onboarding, and troubleshooting. Help customers understand platform limitations, errors, and best practices. Investigate integration issues involving CRMs, websites,



automation platforms, and other third-party systems.

Customer

Experience & Communication Maintain accurate records of customer interactions, issues, troubleshooting steps, and resolutions in CRM/support tools. Identify recurring support problems and suggest improvements to product, documentation, and support processes. Help build scalable support workflows as AiSensy continues to grow. 2+ year of experience in Technical Support, Product Support, SaaS Support, Application Support, or a similar role. ~ Hands-on experience troubleshooting software/SaaS products . ~ Comfortable using Postman or similar API testing tools . ~ Experience with support tools such as Zendesk, Freshdesk, Intercom, LiveChat, or similar platforms . ~ Experience with WhatsApp Business API / WhatsApp Business Platform .

Experience with BSPs, CPaaS, messaging platforms, or conversational platforms . Knowledge of CRM integrations and automation tools such as Zapier, Make, or n8n . Basic understanding of SQL/database queries .

Experience supporting B2B SaaS products .

Experience working with technical/product teams in a startup environment.

Key Performance Metrics Escalation Quality

Work closely with Product, Engineering, Customer Success, and leadership teams. Join a rapid-growing, mission-driven startup where your work directly impacts customer experience and business growth.

📌 Customer Services Team Leader - Chief Executive - Customer services (Gurugram)
🏢 AiSensy
📍 Gurugram