Join Truecaller – The place where innovation meets impact! We identify over 15 billion calls daily, helping users avoid spam and scams We're looking for a Senior Social Media Support Agent to join our customer support team. In this role, you'll be one of the most visible representatives of our product — the person users hear back from when they reach out to us on social media or write in over email.

You'll combine solid troubleshooting skills with clear, empathetic communication to turn frustrated users into satisfied ones in public and in private. This is a senior role for someone who's spent years in customer support for mobile or technical products and is ready to take on more ownership - not just resolving tickets, but shaping how the product is perceived across every channel users use to reach us. Respond to customer inquiries and complaints across email, X/Twitter, and app store reviews, providing clear, accurate and friendly resolutions Analyze support and feedback trends across channels and turn them into clear, actionable reporting summaries for the wider team Help maintain a consistent, on-brand voice across all public support interactions Manage a high volume of email support tickets, our primary support channel, alongside social and app store engagement Contribute to improving support processes, documentation, and FAQs based on recurring user pain points A customer support agent with a technical background, responsible for assisting users via email/social media platforms, undertakes various key tasks.

Cultivate a deep understanding of the company's products or services to provide accurate assistance, create and update documentation to aid users and educate customers on product usage. The agent escalates complex issues as needed and ensures quality responses while gathering feedback for continuous improvement. Stays updated on product features and industry trends, monitor performance metrics (CSAT and FRT), collaborate with team members, and contribute to a positive overall customer experience.



4–6 years of experience in customer support, preferably for mobile or technical products ~ Excellent written and verbal English communication skills ~ Hands-on experience with support platforms such as Zendesk, Freshdesk, or similar tools ~ Proficiency in additional languages is a strong plus, especially Hindi ~ Strong analytical skills, with the ability to turn data into clear, useful reporting ~ Should proactively seek opportunities to add value by taking on additional projects while effectively prioritizing and managing multiple responsibilities.

Prior startup experience We support growth through learning resources, leadership programs, mentoring, and real hands-on work. People can move between teams and projects to build new skills and keep things interesting.

A comprehensive compensation package: Learning and development allowance, voluntary provident fund (VPF) and/or national pension scheme (NPS) tax saving option provided, creche allowance Choose your preferred computer and phone within our budget, so you can work comfortably and efficiently. A people-focused office culture: We value in-person collaboration and follow an office-first model, with some flexibility. Our offices offer a vibrant environment with opportunities to learn, connect, and recharge, from breakfast, lunch and quiet spaces to team activities such as movie nights, tech meetups, and cultural events. 5 days each quarter, where everyone steps away from their normal tasks to explore new, bold ideas and build things they’ve always wanted to.

Lab Days allow you to be creative, learn fast, and help shape Truecaller's future. Truecaller is committed to building a diverse and inclusive team. We believe that a wide range of backgrounds, perspectives, and experiences strengthens our products and our culture.

No matter where you're from, what language you speak, or how you identify, we value what makes you unique and would love to get to know you. We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. We only accept applications in English.

📌 Customer Services Specialist - Social Media (Bengaluru)
🏢 Truecaller
📍 Bengaluru