We are looking for an experienced and motivated Team Leader – Customer Support to lead our customer support team, ensure excellent customer service, and achieve team performance targets.

Key Responsibilities

- Lead, manage, and motivate a team of Customer Support Executives.

- Monitor daily team performance and ensure achievement of KPIs and targets.

- Handle escalated customer queries and complaints professionally.

- Conduct regular team briefings, coaching, and performance reviews.

- Monitor calls, chats, and emails to maintain quality standards.

- Identify training and development needs of team members.

- Prepare and share daily/weekly performance reports.

- Coordinate with internal teams to resolve customer issues efficiently.

- Ensure adherence to company policies, processes,



and customer service standards.

- Maintain a positive and productive team environment.

Requirements

- 2–5 years of experience in Customer Support, preferably with team-handling experience.

- Strong communication and interpersonal skills.

- Good problem-solving and decision-making abilities.

- Ability to manage team performance and meet targets.

- Comfortable working in a fast-paced environment.

- Basic knowledge of MS Excel and reporting.

Perks

- Food provided

- Paid sick time

- Provident Fund

Work Location: In person

📌 Customer Service Team Leader (Gurugram)
🏢 Kredito24.in
📍 Gurugram