We are looking for an experienced and motivated Team Leader – Customer Support to lead our customer support team, ensure excellent customer service, and achieve team performance targets.

Key Responsibilities

- Lead, manage, and motivate a team of Customer Support Executives.
- Monitor daily team performance and ensure achievement of KPIs and targets.
- Handle escalated customer queries and complaints professionally.
- Conduct regular team briefings, coaching, and performance reviews.
- Monitor calls, chats, and emails to maintain quality standards.
- Identify training and development needs of team members.
- Prepare and share daily/weekly performance reports.
- Coordinate with internal teams to resolve customer issues efficiently.
- Ensure adherence to company policies, processes,



and customer service standards.
- Maintain a positive and productive team environment.

Requirements
- 2–5 years of experience in Customer Support, preferably with team-handling experience.
- Strong communication and interpersonal skills.
- Good problem-solving and decision-making abilities.
- Ability to manage team performance and meet targets.
- Comfortable working in a fast-paced environment.
- Basic knowledge of MS Excel and reporting.

Advantages:
- Food provided
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Team Leader (Gurugram)
🏢 Kredito24.in
📍 Gurugram