Job title: Customer Service Technical Advisor – Blended Process
Job Type: Full time
Process: Blended (Voice + Non-Voice)
Experience: Minimum 1 year
Education: Graduation is mandatory
Industry: Customer Service / Technical Support / Sales
Job Responsibilities:
- Handle customer queries through voice and non-voice channels.
- Provide accurate and timely technical and product-related support.
- Understand customer requirements and recommend appropriate solutions.
- Resolve customer issues professionally while maintaining a high level of customer satisfaction.
- Handle international customers with confidence and professionalism.
- Follow defined processes, quality standards, and performance metrics.
- Maintain accurate records of customer interactions and resolutions.
- Coordinate with relevant internal teams when escalation is required.
- Identify sales or upselling opportunities where appropriate.
Requirements
- Minimum 1 year of experience in International Customer Service, Technical Support, or Sales.
- Graduation is mandatory.
- Excellent verbal and written communication skills in English.
- Comfortable handling international customers.
- Strong troubleshooting, problem-solving, and interpersonal skills.
- Ability to work in a blended process (Voice + Non-Voice).
- Willingness to work in rotational shifts, including night shifts, if required.
- Candidates should be customer-focused, adaptable, and target-oriented.
What We Offer
- Competitive salary package.
- Professional growth and career development opportunities.
- Training and support to enhance technical and customer service skills.
- Positive and professional work environment.
How to Apply Interested candidates who meet the above requirements can apply with their updated resume.
Note: Graduation and a minimum of 1 year of relevant experience are mandatory.
Pay: ₹42,000.00 - ₹46,000.00 per month
Benefits
- Work from home
Education:
- Bachelor's (Preferred)
Experience:
- Technical support: 1 year (Required)