- Minimum 1-2 years of experience as a Team Leader in a Work From office
- BPO experience is mandatory
- Experience in any eCommerce voice process preferred
- Excellent communication and team handling skills
- Candidates from PAN India with Team Leader experience in BPO can apply
Roles & Responsibilities:
- Managing a team of customer support associates in a voice process
- Monitoring team performance on KPIs like AHT, CSAT, SLA, NPS, Shrinkage & Attrition
- Handling roster management and attendance adherence
- Driving team productivity and performance improvement
- Conducting team huddles, feedback sessions & performance reviews
- Ensuring process compliance and quality standards
- Coordinating with internal stakeholders for smooth operations
- Preparing and sharing daily/weekly performance reports.
If interested please contact-
Supriya: (phone hidden)
Prabhleen: (phone hidden)
📌 Customer Service Team Lead (Gurugram)
🏢 Firstmeridian Global Services
📍 Gurugram
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