Job Title

Customer Experience Advisor (Fresher & 6 + months Experience) Location:

Hyderabad, Telangana Department:

Operations (International Chat Process & Voice Process) Report To:

Team Leader Role Overview

Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy.

Key Responsibilities: Handle queries on chat, Email and Calls as per process Deliver consistent, high-quality customer experience in every interaction Resolve concerns efficiently; escalate complex issues as required Follow SOPs, maintain accurate documentation, and adhere to schedule & quality standards Required Skills and Qualifications: Undergraduate or Graduate (with no pending backlogs) Robust communication skills (verbal & written) Excellent typing speed for chat Process (40 WPM with 90% accuracy) Manage multiple customer interactions while ensuring a positive experience Accurately capture customer details and resolve issues with precision Requirement:

Willingness to work in night shifts & rotational shifts

📌 Customer Service Representative (Hyderabad)
🏢 VXI Global Solutions
📍 Hyderabad