Job Summary

nWe are looking for a Customer Service Representative (CSR) to manage customer inquiries, orders, and post-sales support. The ideal candidate should have excellent communication skills, strong attention to detail, and the ability to work effectively with multiple internal departments.

nRoles & Responsibilities

n

n
- Manage a high volume of inbound and outbound customer emails in a timely manner, handling 35+ emails daily.
n
- Provide clear and concise information about products, services, and company policies.
n
- Accurately enter customer orders based on defined criteria and provide order acknowledgments.
n
- Meet established performance metrics, including response times and timely order processing.
n
- Accurately document customer interactions and update relevant systems.
n
- Handle post-sales issues, including:
n
- Returns
n
- Invoice reconciliation
n
- Credits
n
- Rebills
n




- Communicate with customers in a friendly and professional manner while actively listening to their concerns.
n
- Coordinate with multiple internal departments, including Shipping, Sourcing, Sales, and Accounting, to resolve customer issues.
n
- Perform other duties and responsibilities as assigned.
n

nRequirements

n

n
- Excellent verbal and written communication skills.
n
- Solid customer service and interpersonal skills.
n
- Ability to work effectively as part of a team.
n
- Willingness and ability to learn ERP systems and internal processes.
n
- Self-starter with a proactive approach to work.
n
- Quick learner with the ability to work independently and with minimal supervision.
n
- Proficiency in Microsoft Excel, Word, and Outlook.
n
- Strong attention to detail and accuracy.
n
- Ability to handle multiple customer interactions and changing priorities effectively.
n

n

📌 Customer Service Representative (Tamil Nadu)
🏢 ELIXIR Global
📍 Tamil Nadu