- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- Join AU Small Finance Bank Limited's Operations and Services team as a key contributor responsible for delivering exceptional customer service while accurately assessing and valuing assets to support lending decisions. This role demands a blend of strong interpersonal skills and technical expertise in asset valuation within the financial services sector. The successful candidate will act as a liaison between customers and the bank, ensuring seamless service delivery, while also conducting thorough evaluations of collateral to mitigate risk and uphold the bank's credit standards. This position requires a detail-oriented professional capable of managing multiple tasks efficiently in a energetic banking environment.
Responsibilities:-
- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely and accurate information about banking products and services.
- Conduct comprehensive valuations of various asset types including real estate, vehicles, and machinery to support loan underwriting and risk assessment processes.
- Collaborate with credit and risk teams to ensure asset valuations align with regulatory requirements and internal policies.
- Maintain detailed records of customer interactions,
asset evaluations, and related documentation to ensure compliance and audit readiness.
- Identify opportunities to enhance customer satisfaction by streamlining service processes and providing feedback to management.
- Coordinate with field officers and external vendors for on-site asset inspections and verification when necessary.
- Analyze market trends and property values to provide accurate and up-to-date valuation reports.
- Assist in training junior staff on customer service protocols and valuation methodologies to maintain high operational standards.
- Ensure adherence to all regulatory guidelines and internal controls related to customer service and asset valuation activities.
- Prepare and present valuation reports and customer service performance metrics to senior management.
Skill:-
- Asset Valuation Techniques
- Customer Relationship Management (CRM)
- Financial Risk Assessment
- Regulatory Compliance in Banking
- Report Writing and Documentation
- Market Analysis and Research
- Effective Communication
- Problem Solving and Conflict Resolution
- Time Management and Multitasking
- Use of Valuation Software Tools
- Data Accuracy and Attention to Detail
- Team Collaboration and Training
Preferred Qualifications:-
- Bachelor’s degree in Finance, Business Administration, Real Estate, or a related field; professional certification in valuation or customer service is an advantage.
- Minimum of 3-5 years of experience in customer service and asset valuation within the financial services or banking industry.